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ServiceNow

Experience excellence that works.

Why should technology tell people how to do their work? The answer is it shouldn’t. That’s why Capgemini’s Elite partnership with ServiceNow starts with the companies we jointly serve. It’s a relationship that enables organizations to make everything work the way they want. Employees and customers get what they need, how and when they need it. Quickly, simply, and easily. On demand, and within budget.

Making everyone happy – and business better.

ServiceNow is the ‘platform of platforms’ that integrates this flow, providing a consumer-centric user experience.

How we can help

All business teams do their best work when they feel empowered and in control.

Imagine what they could do with ServiceNow. It’s used by around 80% of Fortune 500 organizations. It’s known and trusted – because it puts people first.  

With Capgemini, the power and scalability of the ServiceNow Platform are teamed with our strong domain expertise, consultative approach, that maximizes investment, and minimizing risk to create long-term business value.
  
Our clients’ teamwork. Supported by our own. It’s a winning combination. 

Recognition as ServiceNow Partner “Leader” in the ISG Provider Lens

Capgemini recognized as a “leader” in the ISG Provider Lens™ for ServiceNow Ecosystem partners 2022 – across all three quadrants

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Unite with ServiceNow

Unlock the power of workflow

Capgemini and ServiceNow bring together people, process, technology, data, and service to deliver exceptional experiences and sustainable business outcomes. We help our clients create and optimize cross-functional workflows by connecting disparate enterprise systems into integrated seamless experiences.

Discover our solutions

Our sector expertise

Technology isn’t one-size-fits-all. We work with ServiceNow to develop solutions for key industry sectors such as aerospace and defense, public sector, and retail – and we make them specific to our clients’ needs.

Aerospace and defense

We invest in new solutions to support manufacturers as they move to a more intelligent industry model. We provide a holistic approach to digitization, bringing deep industry expertise, process re-engineering, and modern technology to meet manufacturers' demands, powered by the ServiceNow Now Platform.

    Public sector

    We work closely with government organizations across the globe to help them meet their challenges and provide digital transformation strategies, technology delivery, and citizen-led innovation powered by the ServiceNow Now Platform.

      Retail

      Our retail experts deliver a digital vision to optimize retail operations across the value chain. We employ proven methodologies, applications, processes, leadership, and the talent needed to create a seamlessly integrated experience powered by the ServiceNow Now Platform.

        Service excellence with Capgemini and ServiceNow

        Client stories

          Signant Health transforms the patient experience to accelerate clinical trials

          Solving patient retention with customer-driven experience and the ServiceNow NOW platform supports rapid COVID-19 vaccine development

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          Tropical Smoothie Cafe growth required a new recipe for technology support

          Capgemini’s Agile Store solution enables franchisees to transform their business around the customer and drive growth.

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          Transforming the delivery of government services the Texas way

          Capgemini Multi-sourcing Service Integration (MSI) model enables the State of Texas to respond to evolving technology.

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          Improving IT Service Management for Salling Group with a ServiceNow solution

          Salling Group A/S (formerly Dansk Supermarked A/S) is Denmark’s largest retailer, with a market share of 34.9%. Salling Group talks about

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          Hydro One adapts payroll functions to help manage disruption

          Hydro One partnered with Capgemini to develop a work-from-home plan that allowed HR and payroll to continue to operate during the lockdown

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          Global media and entertainment client wins with a consumer-grade employee experience

          We have a clear vision for how we want to deliver services – through an end-to-end user experience that abstracts the complexity of our

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            Research and insights

            Report

            Unlock the power of experience with ServiceNow
            Point of view

            Enabling AIOps with ServiceNow
            Point of view

            Point of view: Accelerate IT workflows through real-time IT services

            Awards and recognition

            2022 EMEA Award Winner

            Capgemini is an Elite Partner of ServiceNow, and has been a Certified ServiceNow Global Alliance Partner since 2009, with centers of excellence in Europe, North America, Africa, and APAC. 

            Awards and recognition

            Meet our experts

            Hugo Gordillo

            North America SIAM Expert

            David Rudel

            Global Portfolio Lead in ESM Enterprise Service Management /Digital SIAM

            Jill Weber

            Global Partner Executive, ServiceNow | Group Strategic Initiatives & Partnerships (GSIP)
            Jill Weber is a Global Partner Executive in Capgemini’s Group Strategic Initiatives & Partnerships, and offer owner of Future Franchise Services. She is dedicated to ServiceNow, supporting partner offer development and solutions on platform, bringing together the breadth of Capgemini’s practical industry experience, the right mix of people, and the processes and operational knowledge to address customer issues at a global scale.

            Ying Liu

            Global ServiceNow Partner Leader