ITSM: The primary focus of any modern IT organization

Many organizations fall behind due to their focus on isolated efficiency metrics rather than collective ones, aligned to key business goals, such as customer value and fast delivery to the market.

We live in an environment marked by constant business disruption and continuous transformation – and this also demands the modernization of IT services. Digital transformation opens the door to higher business value from IT – if the challenges of “digital everything” can be addressed.
 
ITSM helps organizations swiftly respond to these new business requirements, technological trends and market demands. It should be the primary focus of any modern IT organization.