We support Romanian farmers with a customized solution for IPSO agriculture

Capgemini and IPSO Agriculture, together, succeed in bringing technical assistance to Romanian farmers

Capgemini and IPSO Agriculture, a leader in agricultural machinery in Romania, have announced the successful implementation of a Field Service Management (FSM) solution to bring technical assistance to Romanian farmers, thereby facilitating the maintenance of farming equipment and reducing downtime. The versatile and scalable solution enables IPSO Agriculture to adapt its services to its customers’ needs, and optimize and improve technical assistance services without interrupting day-to-day activities.

Challenge

IPSO Agriculture needed a solution to streamline its customer services while helping to improve the productivity of technicians in the field. Over time, IPSO Agriculture has continuously adopted high-performance systems and used technology to provide real-time solutions for farmers’ problems with equipment, increasing performance, reducing costs, and avoiding defects. Last year’s moderate to severe draught, coupled with the cereal price index evolution and broader macro trends, induced greater pressure on the need for farms’ machinery uptime and cash flow.

Solution and benefits

The implementation of the new Field Service Management solution by Capgemini, in only 30 weeks, has optimized processes, increased the response speed, and thus reduced the duration of agricultural equipment unavailability on the farm: farmers can now take control of all the moving parts by automating tasks, and get real-time updates and remote access to technical assistance services at convenient times for them. This contributes to minimizing outages, facilitating the maintenance of extensive equipment, and reducing equipment downtime.

“This project brings us closer to realizing our strategy for developing intelligent agriculture in Romania, where we offer Romanian farmers solutions that increase productivity through quality services. We want to strengthen our partnership with farms in different parts of the country by bringing solutions like Field Service Management to the market. The voice of farmers will confirm that we are on the right track.”

Laurentiu Vasile, CIO IPSO Agriculture

“We are very pleased to mark the successful completion of this complex project, which involved our team of experts implementing a state-of-the-art platform and integrating it with IPSO Agriculture’s existing systems to optimize processes, provide a superior customer experience, and increase operational efficiency.”

Laurentiu Mandu, Managing Director Capgemini Romania

IPSO Agriculture now offers the Field Service Management solution to its entire farmers’ base across Romania, with demand for high quality maintenance and repair services being paramount for increased uptime in 2023.