Digital transformation

We help telcos make the most of the digital opportunity, so they can accelerate their transformation from communications service provider (CSP) to digital service provider (DSP).

Our digital transformation offer helps bring the future of the telco industry closer for:

• B2C operators – enabling the launch of new digital value proposals, with proven, game-changing speed to market
• B2B operators – rewiring and rebooting omnichannel customer experience and operational excellence, while giving the flexibility to adopt new business models and quickly launch new services
• Vertical industries – supporting opportunities to increase revenue and efficiency in a better-connected world

    Tet improved the customer experience through automation

    Partnering with Capgemini, Tet implements the Vlocity cloud software and introduces automation into its customer service and order fulfillment processes to further enable innovative offerings to reach the market faster and increase satisfaction for both customers and employees

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    Ncell modernizes and streamlines its business spend management

    In partnership with Capgemini, Ncell deploys various Coupa modules to speed up, streamline, and simplify its procurement processes to keep pace with growth

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    Smart Axiata unlocks next-gen ERP capabilities with SAP S/4HANA®

    By working with Capgemini, Smart Axiata embarks on an ambitious digital transformation journey that elevates its ERP capabilities and streamlines its business processes with SAP S/4HANA®

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    Celcom develops a modern digital customer journey

    With agile ways of working, Celcom developed new front-end channels and initiated a cultural transformation to become a more digital business

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      What we do

      We help telco businesses bring new digital value propositions to the market.

      We support telcos in designing 100% digital, market-facing products and services. We design business models and operations to support the launch of these digital products and services, as well as enabling new revenue streams. And we use a digital platform to integrate all products and services, as well as non-telco services, to create a connected experience that provides value to the customer.

      We improve omnichannel customer experience and help transform communications services provider (CSP) into digital services providers (DSP).

      We improve operational excellence for enterprise customers, and the omnichannel customer experience via an enterprise-wide transformation strategy. We support B2B telecoms operators as they take advantage of the opportunities of a constantly evolving market. And we design, enable and support significant reconfiguration of systems portfolios to include mobile, data, VPN, security services and cloud services – at a time when digital natives, such as Amazon and Twilio, are entering the B2B arena.

      We capture the revenue and efficiency opportunities associated with the connected world.

      We support vertical industries in making the most of revenue and efficiency opportunities in our digital present-day. We help you take advantage of new and emerging network functionalities to enable new services and re-invent the customer experience. And we establish owned 4G/5G capabilities to implement and manage the telecoms services required in the connected world.

      Research and insights

      B2C Digital Operator Observatory – Edition 3
      Report

      B2B Digital Telco Operator Observatory: Real-world stories of operators who are embracing digital technology to transform
      Report

      A new playbook for chief marketing officers
      Report

      Reinvent the customer experience with 5G

      Expert perspectives

      Technology

      Open APIs – the key transformation enabler for CSPs

      Abhi Soni
      Sep 15, 2022
      Sustainability

      For telcos, reaching net zero means mastering energy efficiency

      Vincent de Montalivet
      Feb 18, 2022
      Customer experience

      Sky-High Expectations and New Journeys: How Telco Is Transforming

      Capgemini
      Jan 18, 2021

      Meet our experts

      Johannes Aasheim

      Vice President – Head of Telecommunication, Media and Technology sector in the Nordics 
      Johannes is a strategy consultant leading Capgemini Invent’s Telecommunications industry in the Nordics. He is passionate about how the use of technology is shaping the future of businesses and consumers and how we use technology to explore new opportunities. He has extensive experience from the telecom industry and has worked with top management in Nordic telco operators driving large acquisition and transformation programs. He has also been heavily engaged in launch of new services and is very enthusiastic about how innovation can drive growth.

      Ane-Marte Weng

      Expert in Media & Entertainment, Telecom

      Camille Juguet

      Director, Capgemini Invent
      Camille is a Director in Capgemini Invent, based in Oslo, Norway, and the Global GenAI Lead for Telecoms. She has worked with european telcos on large transformation programs, from digital transformations to Post Merger Integrations. She is passionate about helping her clients grow their business, by reinventing the way their customers experience their brand, products & services.