Digital transformation

We help telcos make the most of the digital opportunity, so they can accelerate their transformation from communications service provider (CSP) to digital service provider (DSP).

Our digital transformation offer helps bring the future of the telco industry closer for:

• B2C operators – enabling the launch of new digital value proposals, with proven, game-changing speed to market
• B2B operators – rewiring and rebooting omnichannel customer experience and operational excellence, while giving the flexibility to adopt new business models and quickly launch new services
• Vertical industries – supporting opportunities to increase revenue and efficiency in a better-connected world

    Tet improved the customer experience through automation

    Partnering with Capgemini, Tet implements the Vlocity cloud software and introduces automation into its customer service and order fulfillment processes to further enable innovative offerings to reach the market faster and increase satisfaction for both customers and employees

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    Ncell modernizes and streamlines its business spend management

    In partnership with Capgemini, Ncell deploys various Coupa modules to speed up, streamline, and simplify its procurement processes to keep pace with growth

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    Smart Axiata unlocks next-gen ERP capabilities with SAP S/4HANA®

    By working with Capgemini, Smart Axiata embarks on an ambitious digital transformation journey that elevates its ERP capabilities and streamlines its business processes with SAP S/4HANA®

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    Celcom develops a modern digital customer journey

    With agile ways of working, Celcom developed new front-end channels and initiated a cultural transformation to become a more digital business

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      What we do

      We help telco businesses bring new digital value propositions to the market.

      We support telcos in designing 100% digital, market-facing products and services. We design business models and operations to support the launch of these digital products and services, as well as enabling new revenue streams. And we use a digital platform to integrate all products and services, as well as non-telco services, to create a connected experience that provides value to the customer.

      We improve omnichannel customer experience and help transform communications services provider (CSP) into digital services providers (DSP).

      We improve operational excellence for enterprise customers, and the omnichannel customer experience via an enterprise-wide transformation strategy. We support B2B telecoms operators as they take advantage of the opportunities of a constantly evolving market. And we design, enable and support significant reconfiguration of systems portfolios to include mobile, data, VPN, security services and cloud services – at a time when digital natives, such as Amazon and Twilio, are entering the B2B arena.

      We capture the revenue and efficiency opportunities associated with the connected world.

      We support vertical industries in making the most of revenue and efficiency opportunities in our digital present-day. We help you take advantage of new and emerging network functionalities to enable new services and re-invent the customer experience. And we establish owned 4G/5G capabilities to implement and manage the telecoms services required in the connected world.

      Research and insights

      B2C Digital Operator Observatory – Edition 3
      Report

      B2B Digital Telco Operator Observatory: Real-world stories of operators who are embracing digital technology to transform
      Report

      A new playbook for chief marketing officers
      Report

      Reinvent the customer experience with 5G

      Expert perspectives

      Telecoms

      Leveraging external digital touchpoints beyond advertising

      Capgemini
      Jan 13, 2022
      Telecoms

      Sky-High Expectations and New Journeys: How Telco Is Transforming

      Capgemini
      Jan 18, 2021
      Telecoms

      Digital Operator Observatory: How Telco Operators are responding to customer needs by creating 100% digital experiences

      Fredrik Gunnarsson
      Feb 26, 2020

      Meet our experts

      Linda Asplund

      Executive Vice President – TMT and Head of Alliances – Sweden, Finland and Denmark
      Linda is an experienced advisor with a strong focus on driving strategic transformation and digitalization through innovation, technology, and data.  She has always been passionate about the enabling benefits of new technologies including 5G, IoT and AI, to create a better tomorrow and more sustainable businesses.