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Public administration

As regional, central and local governments continue to digitalize their processes and citizen service delivery, they must balance ease of access to information and support with data security and sustainable operations.

Digital has transformed the way government works, and also how it provides citizen services. Yet, this transformation is not finished. In today’s data-driven society, public sector organizations must find new ways to share and take advantage of data to enable better outcomes, experiences, and use of resources. And they need to maintain trust with society by being open, honest, and accountable.

We ensure that governments and their private-sector partners use and re-use data appropriately to solve problems and generate insights. We enable greater centralization and the transition to cloud platforms, and we build seamless, integrated experiences between agencies and across borders.

eGovernment Benchmark 2024

Europe’s digital governments have made steady progress with their delivery of online public services.

Read the report

What we do

To truly deliver both operational and end-user benefit, digital services must be intuitive, inclusive, and meet people’s needs.

Individuals and businesses increasingly expect their interactions with the public sector to be as simple and user-friendly as their customer journeys with big tech companies. But disconnects between processes and agencies can frustrate this, demanding constant repetition of corporate or personal information.

We help central and local government administrations identify data that can be used for multiple purposes. We map customer journeys around life events, design accessible websites, and establish the building blocks for digital services, making it easy to authenticate who you are and get things done online. This user-centric approach brings down the cost of delivering services and improves the experience of engaging with government.

Efficient citizen services, processes and innovative products are built on data that must be re-used and shared responsibly, transparently, and securely.

Technology has made it easier to capture and analyze data, but what’s next? Public administrations are increasingly sharing data both within government and with relevant external stakeholders. This demands a new approach to managing data: one built on a legal framework that ensures data protection, privacy, and compliance, underpinned by a robust technology infrastructure.

From data publication to its re-use, we research and advise on how best to deliver accessible services built on data. We build and operate trusted, scalable cloud platforms that make data available openly or to selected entities in controlled ecosystems. And we quantify the socio-economic impact of open data re-use, helping governments to improve their data strategies.

The UN’s Sustainable Development Goals (SDGs) offer central and local administrations a pathway to building fair and sustainable regions and cities.

Governments are the guardians of national compliance with the UN’s SDGs. What technology innovations should they invest in for greener, healthier communities? How can they transform urban areas into smart cities and territories with universal access to affordable renewable energy and clean water? Can data be shared between authorities and across borders to better understand environmental and social impacts?

We work with supranational and intergovernmental entities, including the EU and the UN, helping organizations to use both data and technology for good. We put our clients on the path to net zero and the broader SDGs, whether that’s shaping city command centers and carbon strategies, using AI to protect rural areas, or calculating the impact of technology on carbon emissions.

The right technology used the right way is an enabler of agile development and more efficient delivery of public services.

Digital technology sits at the heart of efficient, flexible, and trusted government – from automating processes and safeguarding personal data with cybersecurity, to using digital identities that create seamless customer journeys and augmenting human skills with AI and machine-learning.

Cloud is one of the biggest building blocks for greater digitalization. We build, implement, and operate secure, end-to-end cloud infrastructure services, helping to calculate the business case around services and the policy changes needed for successful adoption. Whether a single-nation sovereign cloud or a hyper-scale solution across a wider jurisdiction, we help clients achieve the degree of sovereignty that is right for them using an ecosystem of global and local partners.

Citizen services: Human-centered by design

By placing users at the center of the design process, we are able to identify and address the needs and pain points of citizens. The result is an accessible, inclusive and user-centric service with high adoption and satisfaction levels.

More on what we offer

Client stories

    Platform factories – Transforming IT to support high frequency software delivery

    With the help of Capgemini, Kadaster was able to transform its IT services model to a high frequency, agile software delivery engine, improving the ability to deliver, drive continuous innovation, act on changing business demands, shorten the time to market, and become more flexible in economic downturns

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    Digital service powers growth of the UK's residential network of EV chargepoints

    Capgemini supports the Office for Zero Emission Vehicles to refresh and simplify access to grants to extend EV chargepoint infrastructure to more homes

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    Dijon becomes a smart city supported by digital technology

    Through its new digital platform, the city of Dijon connects its citizens, equipment, and services on a single urban nerve network

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    RPA improves Ibaraki Prefecture’s administrative support

    The local government office introduces the UiPath RPA tool to automate and simplify the entry and management of key information

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    The Municipality of Oslo explores chatbots to respond to citizen requests

    By partnering with Capgemini, the Municipality of Oslo develops proof of concept chatbot and RPA to respond to citizen and employee requests

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      Research and insights

      Report

      Street smart: Putting the citizen at the center of smart city initiatives
      Report

      eGovernment Benchmark Report 2024: Steady growth in digital government maturity

      Expert perspectives

      Public sector

      Towards a digital citizen-centric city

      Capgemini
      Feb 4, 2022
      Public sector

      A strong need for more accessible public sector websites

      Sem Enzerink
      Mar 15, 2022
      Public sector

      2022 Key Trends in Smart Territories

      Capgemini
      Jan 31, 2022

      Meet our experts

      Petri Takala

      Account Executive, Public Sector
      Petri Takala is Capgemini Finland’s Public Sector Lead. Petri maintains a special focus on Public Sector digitalization and data-driven management practices. He can help clients to become part of the Public Sector Network with his extensive experience on Human-Centric and Company-Centric Service Ecosystems. Customer-centric strategies, systemic transformations, data-driven management, Customer Value centric operating models as well as related infrastructures and platforms designs are parts of his expertise. He is well connected to various Public Sector initiatives and organizations to enable the critical interconnections between ministries, government agencies and municipalities.