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Life, annuities, and benefits

The life insurance and benefits industry is facing challenges on multiple fronts, from slower policy growth to generational change.

To keep pace, insurers must evolve along with these societal shifts. But manual, antiquated systems often stand in the way of real growth.

An aging population and new expectations from the next generation are creating new opportunities and challenges for life, annuity, and benefits carriers. Slower life policy growth coupled with increasing premiums is challenging carriers into new products, markets and efficiency plays while employers are looking to build more robust benefit packages to attract and retain talent. Regardless of group or individual, to lead in today’s insurance market, a bold new approach is required.

Capgemini’s life insurance team provides your firm with the technologies and business skills it needs to stay ahead in the game. We can help you build advanced digital and data capabilities to create a unified customer experience, streamline operations, and retain assets.

    World Life Insurance Report 2025

    Bridge the customer experience divide: Ensure life insurance relevancy through relentless customer centricity

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    Insurance top trends 2024

    Explore strategic insights and tactical use cases to help ensure profitable growth and future readiness across both P&C and life insurance domains.

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      How we can help

      Connect beyond the claims and build a long-term relationship with beneficiaries with proactive engagement and bridging the trust gap during the policy lifecycle.

      Through the automation of processes, agents and customers share digital capabilities to create a seamless experience. This optimizes both small and large policy pay-outs, improving efficiency and customer satisfaction.

      Care-led claims management provides beneficiaries a platform to engage with the insurer throughout the policy lifecycle, resulting in a more streamlined, personalized claims experience:

      • Prior to claim – Beneficiaries can engage with the insurer to receive education and additional value-add services. Insurers can expect higher quality beneficiary data and a closer relationship with the beneficiary.
      • At the time of claim – Beneficiaries will have a more transparent, streamlined, and personalized claim experience.
      • Post-claim – Beneficiaries have access to guided pay-out options that meet them where they are in life and provide the right value that they need. Insurers benefit from asset retention as they continue to engage beneficiaries beyond the claim to result in growth through both new and existing channels.
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      Build a roadmap to transition from legacy to digital and cloud, reducing tech debt and TCO with an API wrapper, while leveraging all the benefits of leading IT solutions.

      Insurance information is often scattered across a variety of systems and transitioning to new systems can be time-consuming and risky.

      By leveraging a digital API wrapper, insurance companies can streamline their backend processes with modern technologies. Integrating legacy systems with modern processes eliminates the need to sift through numerous layers of data, delivering only relevant information. This cuts down on error and provides a more agile experience, benefiting both internal teams and policyholders, while giving carriers a roadmap to eliminating legacy technology.

      An API wrapper gives you the power to consolidate functions, decommission unnecessary legacy processes if and when you choose, and provide a unified experience for all stakeholders.

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      Accelerate your ability to offer innovative products through an omnichannel experience. Empower your agents/brokers and differentiate with digital acquisition.

      Legacy distribution models are preventing life insurers and benefit providers from reaching customers quickly and efficiently.

      Digital selling accelerates your ability to offer innovative products through an omnichannel experience. API-based digital sales capabilities boost operational efficiency, improve productivity, and re-engineer purchase journeys giving your customers a seamless experience.

      With agency enablement, insurers can attract and retain top agents by giving them the tools they need to enhance their efficiency. Digital advisory via digital marketing, engagement, and collaboration tools provides support to boost productivity.

      These solutions create engaging experiences and allow you to acquire new customers and generate new revenue streams.

      Life insurance is rich in data, but legacy systems hinder insights. Data should be an asset, not a risk.

      Our data estate modernization methodology revolutionizes your data landscape, transforming it into a future-proof and agile foundation. This helps insurers boost the data value chain and manage data across silos, leveraging it as an asset and ecosystem driver.

      Our offer for data cloud includes:

      • Strategy and advisory
      • Design and build
      • Modernization
      • Cloud managed operations

      We are uniquely positioned to support your individual or group business data modernization journey, democratize, and industrialize your data estate with our suite of accelerators, frameworks, methodologies, and implementation capabilities.

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      Featured services

      Data-powered financial services

      Our unique solutions help clients harness the power of data through AI, machine learning, process automation, and more.

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        Cloud for financial services

        Unlock the full potential of your cloud investments.

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          Research and insights

          Point of view

          Rethinking innovation for modern consumers
          Capgemini Research Institute

          World Wealth Report 2024
          Point of view

          AI can accelerate life closed-block migration

          Client story

            A.S.R. Insurance drives data efficiency with SAP S/4HANA

            Migration to the SAP S/4HANA platform to achieve efficient practices while expanding capacity for data-based decision-making.

            Read more

              Meet our experts

              Helen Jensen

              Vice President, Capgemini Invent Sweden-Finland | Head of Insurance
              Helén is a Vice President at Capgemini Invent, Sweden & Finland, where she leads the insurance practice – a part of the global Capgemini Invent banking and insurance industry. She has over 25 years of experience in leading and managing transformation programs at insurance companies, banks and corporations. She has lead mergers from the beginning of the deal to the integration phase, run efficiency and development programs, and developed finance functions.

              Anne Lind

              VP & Community Lead, Capgemini Invent
              Anne Lind has extensive experience in growing and leading businesses and professional services. During her career, she has worked as a trusted advisor to several global, Nordic, and Finnish companies on their various management and leadership challenges as well as large transformations. The experiences have shaped Anne into a savvy professional working together with C-level executives and board members, having a deep understanding of sustainable business transformations and skilled in architecting operating models, defining, and implementing new ways of working, and accelerating top-line growth as well as improving bottom-line and driving restructuring.

              Tea Silander

              Head of Financial Services Finland
              Tea has 20 years of experience in IT, mostly with Banking and Financial Services industry. She has held various positions giving her cross-cutting understanding of the market and ability to navigate both business and technical discussions. She has been advising and shaping solutions for Finnish and Nordic clients, building her an extensive exposure with technology led digital transformation of the industry. Her heart lits with the opportunities to leverage data and emerging technologies for business development. Her core expertise is with investment services and products, being an active investor since the last 25 years.

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