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Salesforce

Your single partner across strategy, service, and experience.

Capgemini and Salesforce help brands deliver personalized, engaging, relevant and memorable experiences across the entire customer journey. 

We help our clients acquire the right customers and nurture them through connected marketing. We work with them to empower their sales teams to maximize sustainable and profitable growth. Together, we augment their customer service, so they deliver a better service experience every time.

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Capgemini and Salesforce

Delivering a 1:1 customer experience at scale.

We also help our clients realize and maximize their commerce potential by creating seamless and personalized omnichannel experiences. As a result, they can transform the way they connect with their customers and employees – at scale.

Capgemini and Salesforce: utilizing data and technology to create experiences that build relationships.

“The Capgemini and Salesforce partnership is critical to our growth strategy. And even more, the partnership is essential to the success of our customers.”

Gavin Patterson, President & Chief Revenue Officer at Salesforce

Join us at Dreamforce 2022 – get ready to see how the future works.

Marking our twelfth year of participating in Salesforce’s most significant annual user conference, Capgemini is helping clients Own the Moment.
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Client stories

    Estes Express Lines drives growth with customer service

    In collaboration with Capgemini, Estes Express creates a 360-degree view of the customer in Salesforce to identify new opportunities

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    Jaguar Land Rover Europe simplifies campaign management and reporting with the EVEREST application

    Working with Capgemini, Jaguar Land Rover Europe develops and rolls out a new tool to manage Variable Marketing Expense by tracking campaign

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    GE Healthcare optimizes medical equipment installation with Salesforce CRM

    GE Healthcare optimizes medical equipment installation logistics with Salesforce CRM

    GE Healthcare works with Capgemini to introduce the SFDC Lightning Salescloud and improve the logistics of its medical equipment installation

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    SingEx transforms its customer and sales management process

    SingEx implements Salesforce Sales Cloud to move closer to full digitilization

    Through its partnership with Capgemini, SingEx transforms its customer and sales management processes to stay ahead of the curve

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      How we can help

      We work very closely with Salesforce. Which means we’re also able to work very closely with our clients, bringing all our knowledge and experience to bear on CRM and cloud advisory services, on application design and customization, and on implementation, integration, and migration. 

      It’s all about equipping our clients to deliver the best possible customer experience – and to gain the best possible actionable insights for the future. 

      We’ve been collaborating with Salesforce on innovation and on project delivery for more than ten years. Our strengths with the  platform are joined by others in specific Salesforce solution areas, including force.com and VMforce, where we have our own powerful application factory, and in MuleSoft.

      We’re a Salesforce Global Strategic Consulting Partner, and we’ve scored 4.8 out of 5 on the Salesforce Partner Value Index. 

      Could we bring some of that value to you and your customers? 

      Voyager with Salesforce

      With our solutions, you can improve your field service operations, integrate retail commerce, marketing, and service functions, optimize your digital marketing, and improve your smart mobility. And that can help you get closer to your customers.

      Discover our solutions

      Our sector expertise

      Technology isn’t one-size-fits-all. We work with Salesforce to develop solutions for key industry sectors such as automotive, consumer products and retail, and financial services – and we make them specific to our clients’ needs.

      Automotive

      Shape your customers’ experience, with Capgemini’s Salesforce-based Customer Engine. Whether they’re buying a car, hiring one digitally, or mixing it in with public transport, you’ll be able to respond powerfully to their needs and interests – and build lasting relationships.

        Consumer products and retail

        Turbo-charge your retail business with Capgemini. Build customer relationships with personalized voice assistants – and use our Salesforce-based Quick Start Commerce solution, which gives grocers and quick-serve restaurants alike a functional, responsive, omni-channel experience in just 10 weeks.

          Financial services

          Redefine the way you do business. With Inventive Banking, you can rapidly develop innovative propositions. And with Open Insurance Transformation, products and services will be more agile and integrated, so you can achieve new revenue streams and improved customer experience.

            Awards and recognition

            2022 Salesforce Partner Innovation Award for Cloud – Experience

            Salesforce's awards showcase their most noteworthy success stories with their partners.

            Awards and recognition

            Meet our experts

            Andrew Smith

            Vice President, Head of Salesforce CoE Europe
            “My passion is in helping organizations to leverage Digital Technology to break down the traditional barriers between IT and business, transforming them from being cost and revenue driven to one focused on what matters. The people, whether they be consumers, customers, trading partners or most importantly your employees. I work across the business and architecture teams within global and UK major brands to help them realize the value of digital channels through the “internet of things” and drive out Agile technology architectures which scale and evolve as consumer habits change.”

            Jukka Tuominen

            Head of Customer Experience Offering & CX Presales Lead, Capgemini Finland
            Jukka is responsible for Capgemini’s Salesforce offering in Finland market. He has broad experience in CX, CRM and Salesforce, and has held leading roles in various digital projects including large scale international CRM transformations.

            Mahender Nagunoori

            Global Head of CX & CRM portfolio for FS part of Digital practice
            In the current business context, knowing customers, pro-actively selling, and servicing is at the core of our Financial services clients. We see there is rapid spending on customer experience, customer engagement, and providing the latest ways to interact and engage with the customers. The customer management portfolio led by Mahender focuses on bringing in an overarching view of the customer, providing organizations with the ability to understand their customers better and proactively engage in the right conversation right from the beginning of the insurance or banking value chain.
            Darshan Shankavaram

            Darshan Shankavaram

            Executive Vice President, Digital Customer Experience Global Practice Leader
            “I have close to 30 years of domain experience, with more than ten years within Digital and Mobile. I have led product concept-to-sell, business development, pre-sales, solutioning and technical implementation of CX transformation programs.”

            Simon Blainey

            Expert in CRM, Digital Transformation, Salesforce
            I lead Capgemini’s Salesforce CoE for Asia Pacific. As a Salesforce Global Systems Integrator (GSI), my team performs large scale Salesforce implementations across the full ecosystem portfolio, including Sales, Service, Marketing and Commerce. My clients include higher education institutions, multi-national corporations and all levels of Government. I have deep expertise in Salesforce architecture and implementation, agile methodologies, and DevOps. My role is to advise my clients on how to accelerate their digital transformation by leveraging and scaling their investment in the Salesforce ecosystem.

            Lara Wasowski

            Expert in Salesforce solutions
            I’ve been working with delivering improvements to business processes and organizations through well-implemented technology for close to 10 years.  My fundamental appreciation for technology, together with a strong analytical capability, allows me to switch easily between providing recommendations at a detailed technical level and driving discussions on improving business value.  Currently, I am part of Norwegian Salesforce team, working as a Functional Solution Architect and also managing our relationship with Salesforce in Norway.

            Jane Arnold Hommet

            Vice President Global SAP Partner Executive
            I am a strategy and Go-To-Market Expert and an Alliances, Channels, and Partner Management Expert and have managed Global Partners for the Capgemini Group.

            Steve Boettcher

            Vice President CSS
            Steve Boettcher is an entrepreneurial growth executive that brings over 25 years of CRM, ERP and IoT sales and services leadership with focus on emerging technology and growth markets. Steve has extensive CRM (Seibel, MS Dynamics, Sugar and Salesforce) and Commerce (Oracle CX Commerce Cloud, Magento, IBM WebSphere, Salesforce Commerce Cloud) application experience and has been a part of the Salesforce partner eco-system for over 12 years serving as an Alliance Leader, Sales Leader and Global Practice Leader.