Maximizing visibility and minimizing costs with a fully automated dispute management solution

This global beverage giant was facing a recurring issue in managing customer penalties incurred, which led to a financial impact and regular manual intervention. Completion of the organization’s yearly audit revealed that the company had paid significant sums in penalties. As a result, the company struggled to maximize its efficiency. Further analysis revealed that this could largely be streamlined through an automated process that tracked and validated potential penalties. This also enabled the strengthening of clear and effective financial governance and acted as a differentiator for the company to keep pace in a highly competitive industry. This would help reduce the manual tracking and validation of individual penalties while providing greater visibility into payouts and reducing human interventions and errors in the process.

A complete penalty snapshot from Business Insightful Services with ADMnext

The organization turned to Capgemini, its trusted consulting partner, to help design and build a streamlined penalty management solution. Using Business Insightful Services with ADMnext, the Capgemini team devised an automated single-screen Penalties Dashboard on Power BI, which serves as the definitive source for logging, managing, processing, and analyzing penalties.

This dashboard boasts a number of key features, such as automated daily reminders and advanced filtering options, that help analysts gain insights and track penalties efficiently. In addition, with the Integrated Penalties app, analysts can update a wide array of information on penalties. It also enables the tracking and completion of missing penalty information for enhanced data accuracy. Finally, the solution’s data export functionality fosters seamless collaboration and reporting.

Getting more from data via Business Insightful Services with ADMnext

The successful deployment of the Penalties Dashboard enabled the company to gain heightened visibility and insights into penalty management. Enhanced automation reduced the need for human intervention and provided a centralized penalty logging and reporting system that would send an alert in the event of any penalties that were yet to be validated and approaching their due dates.

With the implementation of the new system, the company achieved significant benefits across multiple fronts. This included accurate penalty tracking, resulting in substantial cost reductions and notable enhancements to operational efficiency and employee satisfaction. Specifically, the Capgemini team delivered timely insights into penalties totaling millions of euros, ensuring validation and substantial savings. Additionally, the teams’ efforts enhanced transparency in penalty reporting and validation, saving 4,000 business hours. The system also improved accuracy in penalty validation through real-time tracking and centralized information, leading to faster resolutions that enabled analysts to focus on broader strategic goals.

Cheers to the future

The success of this solution has made Capgemini a highly favored partner for the company. Unsurprisingly, the organization is now looking to continue the partnership and expand the breadth of the Penalties Dashboard to other areas of its business.