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Salesforce

Your single partner across strategy, service, and experience.

Capgemini and Salesforce help brands deliver personalized, engaging, relevant and memorable experiences across the entire customer journey. 

We help our clients acquire the right customers and nurture them through connected marketing. We work with them to empower their sales teams to maximize sustainable and profitable growth. Together, we augment their customer service, so they deliver a better service experience every time.

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Capgemini and Salesforce

Delivering a 1:1 customer experience at scale.

We also help our clients realize and maximize their commerce potential by creating seamless and personalized omnichannel experiences. As a result, they can transform the way they connect with their customers and employees – at scale.

Capgemini and Salesforce: utilizing data and technology to create experiences that build relationships.

“The Capgemini and Salesforce partnership is critical to our growth strategy. And even more, the partnership is essential to the success of our customers.”

Gavin Patterson, President & Chief Revenue Officer at Salesforce

Enabling a monumental shift in transport and mobility

Discover how being a launch partner for Salesforce Automotive Cloud is bringing together the consumer, dealer, OEM, and third-party providers.

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Client stories

    Estes Express Lines drives growth with customer service

    In collaboration with Capgemini, Estes Express creates a 360-degree view of the customer in Salesforce to identify new opportunities

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    Jaguar Land Rover Europe simplifies campaign management and reporting with the EVEREST application

    Working with Capgemini, Jaguar Land Rover Europe develops and rolls out a new tool to manage Variable Marketing Expense by tracking campaign

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    FILA transforms into an experience-driven retailer

    Leveraging new digital strategies helps the brand re-energize the customer journey with a seamless, API-led architecture

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    GE Healthcare optimizes medical equipment installation logistics with Salesforce CRM

    GE Healthcare works with Capgemini to introduce the SFDC Lightning Salescloud and improve the logistics of its medical equipment installation

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    SingEx implements Salesforce Sales Cloud to move closer to full digitilization

    Through its partnership with Capgemini, SingEx transforms its customer and sales management processes to stay ahead of the curve

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      Farmers Insurance Self-Service CSS App built on Salesforce

      As 88 years in business proves, Farmers Insurance® values customer service. Now, one of the nation’s largest insurance groups is further empowering its agents and offering greater self-service capabilities to millions of customers, with the Customer Self-Service (CSS) app, built on Salesforce.

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      Prudential’s digital transformation with Salesforce’s online self-service

      For Prudential Financial, a 145-year-old insurance company, digital transformation can be a daunting task. However, the task is also a massive opportunity. Using Salesforce, they are improving their customer and employee experience.

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      Farmers Insurance® puts the latest technology into its agents’ and customers’ hands with Salesforce

      Accessible on the Farmers Mobile App or from a computer, the Enterprise First Notice of Loss or EFNOL platform gives an agent assisting a customer or the customer alone the ability to report a loss and upload images so that a Farmers adjuster can be assigned to the customer’s loss, the customer can find a repair shop of his or her choice, get in a rental car, and complete the whole process quickly and seamlessly.

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      How we can help

      We work very closely with Salesforce. Which means we’re also able to work very closely with our clients, bringing all our knowledge and experience to bear on CRM and cloud advisory services, on application design and customization, and on implementation, integration, and migration. 

      It’s all about equipping our clients to deliver the best possible customer experience – and to gain the best possible actionable insights for the future. 

      We’ve been collaborating with Salesforce on innovation and on project delivery for more than ten years. Our strengths with the  platform are joined by others in specific Salesforce solution areas, including force.com and VMforce, where we have our own powerful application factory, and in MuleSoft.

      We’re a Salesforce Global Strategic Consulting Partner, and we’ve scored 4.8 out of 5 on the Salesforce Partner Value Index. 

      Could we bring some of that value to you and your customers? 

      Voyager with Salesforce

      With our solutions, you can improve your field service operations, integrate retail commerce, marketing, and service functions, optimize your digital marketing, and improve your smart mobility. And that can help you get closer to your customers.

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      Our sector expertise

      Technology isn’t one-size-fits-all. We work with Salesforce to develop solutions for key industry sectors such as automotive, consumer products and retail, and financial services – and we make them specific to our clients’ needs.

      Automotive

      Shape your customers’ experience, with Capgemini’s Salesforce-based Customer Engine. Whether they’re buying a car, hiring one digitally, or mixing it in with public transport, you’ll be able to respond powerfully to their needs and interests – and build lasting relationships.

        Consumer products and retail

        Turbo-charge your retail business with Capgemini. Build customer relationships with personalized voice assistants – and use our Salesforce-based Quick Start Commerce solution, which gives grocers and quick-serve restaurants alike a functional, responsive, omni-channel experience in just 10 weeks.

          Financial services

          Redefine the way you do business. With Inventive Banking, you can rapidly develop innovative propositions. And with Open Insurance Transformation, products and services will be more agile and integrated, so you can achieve new revenue streams and improved customer experience.

            Awards and recognition

            2022 Salesforce Partner Innovation Award for Cloud – Experience

            Salesforce's awards showcase their most noteworthy success stories with their partners.

            Awards and recognition

            Meet our experts

            Michael Toftegaard

            Senior Sales Executive & Alliance Partner
            Michael Toftegaard is a Senior Account Executive and is responsible for the Partnerships with strategical Partners in Denmark. Michael has several decades of experience working with Clients and Partners. He strongly believes in the value of Partnerships, and the benefits it gives for all parties involved.