Enterprise service management

Enterprise service management goes well beyond IT. It digitizes and automates adjacent functions like HR, security, finance, and CRM, to put the focus on the end-to-end customer experience.

The emergence of cloud and digital services, mixed with traditional, legacy services, creates complexity in the IT value chain, including hybrid models. This complexity needs to be managed to create value for both customers & business. That’s where we step in.

Tropical smoothie cafe

Capgemini’s Agile store solution helps improve customer experience

By applying SIAM governance methods and principles, a structured blueprint for digitizing and automating processes flowing between IT and adjacent business functions can be implemented to manage that added complexity – while extending value chains beyond IT to the business.

ServiceNow is the ‘platform of platforms’ that integrates this flow, providing a consumer-centric user experience.

Modernize your enterprise services to reap the value of your organization. This will benefit your customers, and enhance their experience.

Four seasons reimagines its finance and accounting function

Four Seasons and Capgemini transformed the organization’s finance operations into an efficient and global delivery center

Inventive competence development for a successful transformation of the MM Group IT

Together with Capgemini Invent, MM Group IT has brought its new IT Operating Model to life through employee empowerment

Johnson & Johnson transforms its demand planning and external manufacturing processes

Meeting customer demand more effectively

LEONI brings a cultural vision to life

Empowering a successful digital transformation by focusing on the people and cultural part of change.

Smooth online ordering from confirmation to delivery with Capgemini

ADMnext completely digitalizes a global retailer’s ordering process with an intuitive, state-of-the-art application

What we do

Service excellence with ServiceNow

We bridge the complexity gap, and deliver quality, outcome-based, ServiceNow solutions.

Our partnership with ServiceNow

2021 ISG ServiceNow ecosystem partner provider lens

We are named leader in ServiceNow consulting services, ServiceNow managed services provider, and ServiceNow implementation & integration.

Research and insights

Report

Circular economy for a sustainable future

Meet our experts

Jill Weber is a Global Partner Executive in Capgemini’s Group Strategic Initiatives & Partnerships, and offer owner of Future Franchise Services. She is dedicated to ServiceNow, supporting partner offer development and solutions on platform, bringing together the breadth of Capgemini’s practical industry experience, the right mix of people, and the processes and operational knowledge to address customer issues at a global scale.

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