Connected engagement

Unlocking channel growth, to enable “everywhere commerce” on demand

We believe channels should connect, not compete. In today’s landscape, any digital touchpoint is a potential point of sale, every physical one is a possibility for fulfilment, and every interaction is part of the shopping journey.

As an end-to-end transformation partner, Capgemini helps retailers unlock channel growth by creating a comprehensive, cohesive strategy that enables shoppers to use all relevant channels on the path to purchase.

Connected commerce

Adapt, personalize, and drive growth I Capgemini

Action migrates to the Microsoft Azure cloud

Cloud Migration to Microsoft Azure Cloud enabled Action, a European retailer, with real-time market insights

Smooth online ordering from confirmation to delivery with Capgemini

ADMnext completely digitalizes a global retailer’s ordering process with an intuitive, state-of-the-art application

Celcom develops a modern digital customer journey

With agile ways of working, Celcom developed new front-end channels and initiated a cultural transformation to become a more digital business

Connected engagement: Physical, digital, and everywhere in between

Our advanced data capabilities and industry-leading solutions help retailers reimagine points of sale, so that they can reinvent the end-to-end experience, enabling shoppers to shift seamlessly between the channels they prefer.

Our breadth and depth of capabilities across strategy, customer experience, commerce, data/tech and supply chain, coupled with our deep experience within the retail industry, allow us to act as a transformation partner for our clients, helping them unlock new business models and channels that will enable them to more easily and naturally reach customers wherever they choose to shop, at the moment they choose.

CornerShop, the store of the future

The live store in London where customer engagement and retail are brought to life.

See for yourself

AI for customer products and retail

The road to becoming an insights-driven business can be long and the path unclear. We help you navigate this journey with OutPerform.

Discover our solution

Data-driven marketing

The role of the CMO is evolving. Deliver on customer experience with creativity and data.

Gaining the edge in the new era of grocery

Our Digital Core for Grocery capabilities help grocers meet the new challenges, from long-term planning to real-time fulfillment.

Insights-driven merchandising

Optimize your buying and warehousing decisions with our augmented intelligence solution.

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Buffalo Wild Wings: Re-inventing the urban neighborhood sports and entertainment experience

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Buffalo Wild Wings: Re-inventing the urban neighborhood sports and entertainment experience

Winning guests in the urban market, creating comfort, convenience and genuine vibes that stem from neighborhood connections.

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Bellwether: Venturing to change the ecosystem of coffee

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Designing a frictionless future for Dunkin’ Donuts customers

Research and insights

The wake-up call: Consumer products and retail organizations should brace future disruption with a resilient supply chain

Conversations for tomorrow

Conversations for tomorrow #1: A sustainable future

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