Salesforce

Your single Salesforce partner across strategy, service, and experience.

Capgemini and Salesforce help brands deliver personalized, engaging, relevant and memorable experiences across the entire customer journey.

We help our clients acquire the right customers and nurture them through connected marketing. We work with them to empower their sales teams to maximize sustainable and profitable growth. Together, we augment their customer service, so they deliver a better service experience every time.

Innovative Salesforce Governance for Strategic Enterprise Alignment

Helping customers address challenges with legacy Salesforce implementations

Optimising Nonprofit Capabilities: Transitioning from NPSP (Nonprofit Success Pack) to Nonprofit Cloud

Meet our expert

Customer Experience encompasses all the support and assistance our clients require to enhance their interactions with their own customers. This includes transforming their objectives and propositions, developing new capabilities in sales, service, marketing, and commerce, creating immersive experiences, and implementing new operating models and ways of working within ecosystems. We leverage our global expertise in strategic innovation, business consulting, DCX solutions, Insight & Data, and manage operations in both technology and business services.

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Capgemini and Salesforce

Delivering a 1:1 customer experience at scale.

We also help our clients realize and maximize their commerce potential by creating seamless and personalized omnichannel experiences. As a result, they can transform the way they connect with their customers and employees – at scale.

Capgemini and Salesforce: utilizing data and technology to create experiences that build relationships.

“The Capgemini and Salesforce partnership is critical to our growth strategy. And even more, the partnership is essential to the success of our customers.”
Gavin Patterson, President & Chief Revenue Officer at Salesforce

Enabling a monumental shift in transport and mobility

Discover how being a launch partner for Salesforce Automotive Cloud is bringing together the consumer, dealer, OEM, and third-party providers.

Client stories

Breitling automates carbon emissions data management with the Salesforce net zero cloud solution

The luxury watchmaker partners with Capgemini and Salesforce to implement a platform that automates data management and visualization in order to better understand its carbon emissions while reducing the workload and increasing the data accuracy associated with these processes.

TAG Heuer introduces a new ecommerce ecosystem to drive online engagement

Working with Capgemini, TAG Heuer develops and rolls out a new ecommerce ecosystem that drives improved online sales and sets the company apart from other luxury watchmakers

Wolters Kluwer transforms its sales and service organization

In partnership with Capgemini, Wolters Kluwer follows five critical steps to realize complete sales and service transformation

Tet improved the customer experience through automation

Partnering with Capgemini, Tet implements the Vlocity cloud software and introduces automation into its customer service and order fulfillment processes to further enable innovative offerings to reach the market faster and increase satisfaction for both customers and employees

Co-creating a high-class customer experience for Hunkemöller

Hunkemöller, one of the largest high-street lingerie brands in the Benelux and Germany, implements a system that consolidates all customer service agent activities into a single tool, seamlessly integrating the landscape

Explore our client stories

Farmers Insurance Self-Service CSS App built on Salesforce

As 88 years in business proves, Farmers Insurance® values customer service. Now, one of the nation’s largest insurance groups is further empowering its agents and offering greater self-service capabilities to millions of customers, with the Customer Self-Service (CSS) app, built on Salesforce.

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Prudential’s digital transformation with Salesforce’s online self-service

For Prudential Financial, a 145-year-old insurance company, digital transformation can be a daunting task. However, the task is also a massive opportunity. Using Salesforce, they are improving their customer and employee experience.

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Farmers Insurance® puts the latest technology into its agents’ and customers’ hands with Salesforce

Accessible on the Farmers Mobile App or from a computer, the Enterprise First Notice of Loss or EFNOL platform gives an agent assisting a customer or the customer alone the ability to report a loss and upload images so that a Farmers adjuster can be assigned to the customer’s loss, the customer can find a repair shop of his or her choice, get in a rental car, and complete the whole process quickly and seamlessly.

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How we can help

We work very closely with Salesforce. Which means we’re also able to work very closely with our clients, bringing all our knowledge and experience to bear on CRM and cloud advisory services, on application design and customization, and on implementation, integration, and migration.

It’s all about equipping our clients to deliver the best possible customer experience – and to gain the best possible actionable insights for the future.

We’ve been collaborating with Salesforce on innovation and on project delivery for more than ten years. Our strengths with the platform are joined by others in specific Salesforce solution areas, including force.com and VMforce, where we have our own powerful application factory, and in MuleSoft.

We’re a Salesforce Global Summit Consulting Partner, and we’ve scored 4.8 out of 5 on the Partner Value Index.

Could we bring some of that value to you and your customers?

Voyager with Salesforce

With our solutions, you can improve your field service operations, integrate retail commerce, marketing, and service functions, optimize your digital marketing, and improve your smart mobility. And that can help you get closer to your customers.

Discover our solutions

Our sector expertise

Technology isn’t one-size-fits-all. We work with Salesforce to develop solutions for key industry sectors such as automotive, consumer products and retail, and financial services – and we make them specific to our clients’ needs.

Automotive

Shape your customers’ experience, with Capgemini’s Salesforce-based Customer Engine. Whether they’re buying a car, hiring one digitally, or mixing it in with public transport, you’ll be able to respond powerfully to their needs and interests – and build lasting relationships.

Consumer products and retail

Turbo-charge your retail business with Capgemini. Build customer relationships with personalized voice assistants – and use our Salesforce-based Quick Start Commerce solution, which gives grocers and quick-serve restaurants alike a functional, responsive, omni-channel experience in just 10 weeks.

Financial services

Redefine the way you do business. With Inventive Banking, you can rapidly develop innovative propositions. And with Open Insurance Transformation, products and services will be more agile and integrated, so you can achieve new revenue streams and improved customer experience.

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