Simplification and cost efficiency

Telecom companies are no strangers to innovation. But as networks grow more advanced, they also become more complex. Over time, this complexity has taken a toll on the customer experience.

To stay competitive and meet ever-changing expectations, companies must embrace perpetual reinvention that focuses not just on digital innovation and transformation, but experience excellence.
Capgemini’s global creative consultancy, frog, is your reinvention and experience partner. Our team of experts fuse strategy, design, data, and AI to deliver seamless experiences that meet the needs of modern customers and set a new standard for the industry.

In the AI era, few areas hold as much potential for transformation as contact centers and customer support. These critical touchpoints are ripe for simplification and digitization, where advanced technology can streamline operations, enhance customer interactions, and deliver faster, more personalized service.
We help telecom companies embrace AI-driven solutions to transform their contact center and redefine the support experience, making it a more seamless, efficient, effective, and human-centered process. For our clients, success is reflected through improved efficiency, reduced costs, faster resolution, and higher NPS scores.

Field service operations present a critical opportunity for telecom companies to boost efficiency, reduce costs, and deliver faster, more reliable service through simplification and digitization.

We help telecom companies leverage advanced analytics and data-driven technologies to automate and optimize field service operations, enabling faster issue identification, smarter prioritization, and more accurate resolutions for improved speed, reliability, and performance.

Digital technologies, such as generative AI, are essential tools for telecom companies seeking to enhance performance. By leveraging these innovations, telecoms can significantly improve speed and reduce latency while maintaining high reliability.


We help telecom companies embrace digitization to strengthen network operations, enabling them to leverage AI-driven monitoring to predict network issues, enable proactive maintenance, and identify where network investments are needed to meet demand.

Collaboration between hyperscalers and the telecom industry has reached a fever pitch, as evidenced by the growing number of strategic partnerships. For telecom companies, the shift to the cloud presents a powerful opportunity to modernize core business processes, streamline operations, and adopt agile models like DevSecOps and FinOps.

We help telecom clients embrace the cloud and harness its benefits, allowing them to enhance flexibility, improve efficiency, and stay competitive in an ever-evolving digital landscape. Our end-to-end cloud services, combined with sector expertise, advanced cloud technologies, and global resources help enable a value-driven cloud journey. These capabilities, along with strong partnerships with the world’s leading hyperscalers, help telcos access innovations in the market to accelerate their own transformation.

IT modernization is a cornerstone of every telecom transformation strategy, enabling organizations to strengthen the digital and data capabilities that will unlock new products and services, enhance decision-making, and lower operational costs.

ADMnext leverages advanced methods from Capgemini’s Intelligent Automation Platform, including AI/ML and robotic tooling, to streamline and standardize business processes, driving operational efficiency while boosting service quality and enhancing the customer experience.

Delivering an increasing variety of products, services, and experiences requires a complete transformation of telco companies from communications service provider (CSP) to digital service provider (DSP). This transformation can be guided and accelerated by the adoption of TM Forum’s Open Digital Architecture (ODA), a cloud-native, modular framework designed to replace traditional, monolithic BSS and OSS, as well as the increasing use of standardized open APIs.

With deep global expertise in launching and transforming telecom platforms and operations, we offer a comprehensive, end-to-end digital transformation approach tailored to drive growth and innovation. We help B2C, B2B, and wholesale telecom providers accelerate their transformation by redesigning and automating core processes, integrating partner ecosystems, and identifying technologies that enhance time-to-market, support new business models, and deliver a seamless, digital-first omnichannel experience.

To become a digital telco, companies must streamline operations and achieve greater visibility and control over core business processes. Modern enterprise resource planning (ERP) systems must help the organization improve both agility and reliability, allowing companies to quickly adapt to changing business conditions while also creating a sustainable, efficient environment that supports stakeholders and business users.

We guide telcos through a comprehensive digital transformation program—strengthening core functions, such as finance, supply chain, and procurement to drive automation, foster innovation, and achieve significant efficiencies.

Telcos are on a mission to accelerate efforts to delayer, simplifying and streamlining their offer portfolios, systems, and processes to reduce complexity and improve agility.

We help Telcos separate and optimize core activities, enabling them to enhance efficiency, improve service quality, unlock new revenue streams, and sharpen their focus on core competencies.