Retail and commercial banking

Traditional industry boundaries are blurring as banks become virtually invisible. Across the retail and business segments, banks need to enrich their customer value and create agile business models. We can accompany you in becoming a truly global bank.

We are helping banks deliver sustainable, personalized customer experiences, adopt platform-based models, unlock the value of open ecosystems, and harvest data-driven insights.

For your commercial customers, you’ll create quicker, cost-effective and value-added solutions. For your retail customers, you’ll drive hyper-personalized, humanized banking experiences. And for your bank? You’ll maximize your potential, and achieve a greater return on investment.

Customer-First Growth

Banks must embrace new ways to grow wallet share

    Digitalization’s impact on banks in 2023

    The future of cloud migration and platformification, embedded finance, and the growth of CBDCs.

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    Overcoming the Fraud Challenge with Technology and Collaboration

    74% of Banks & Insurers experienced rise in cybercrime during the pandemic.

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    Banks and Fintech Firms: The Symbiotic Relationship

    What banks can learn from fintechs and vice versa.

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    World Retail Banking Report 2022

    The customer engagement imperative: What banks can learn from the FinTech playbook.

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      What we do

      Achieve high-velocity marketing, and enhance your marketing performance.

      With our connected marketing for financial services solutions, we help you achieve high-velocity marketing, and enhance your marketing performance, by building adaptive and agile operating models, acting on data-driven insights, and establishing a resilient, scalable technology platform.

      Create a sustainable, next generation contact center experience.

      Heightened customer expectations and a renewed focus on cost efficiency is pushing organizations to look differently at roles and operations of contact centers.

      We use leading edge technologies built with cloud, omnichannel, self-service, and advanced AI/cognitive capabilities to help you drive impactful customer and agent experiences.

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      Fintechs, neobanks, and challenger banks are making it difficult for traditional banks to keep up with rising customer expectations for hyper-personalized and seamless services.

      Our banking solutions provide the tightly integrated, omnichannel experiences that customers expect, and the actionable business information that banks need.

      We offer modern design and implementation solutions that optimize the customer experience, reduce operating costs and enhance service quality, while managing risk and regulatory compliance more effectively.

      As a result, banks can reduce total cost of ownership, boost operational efficiency and flexibility, and put in place an IT platform that will be sustainable into the future.

      Core Banking
      Digitalize your complete trade finance value chain – including traditional trade (loans, letters of credit, collections and guarantees) and structured trade (receivable and payable financing).

      With our trade-as-a-service, powered by Finastra and delivered on Microsoft Azure, you can innovate at speed, lower the total cost of ownership, and minimize risk.

      Capgemini’s end-to-end working capital finance services can help you:
      • Engage your corporate customers with personalized experiences
      • Eliminate, automate, and optimize business processes
      • Seamlessly transition from manual processes to intelligent zero-touch processing
      • Harness data-driven insights with machine learning and artificial intelligence
      • Reduce TCO by utilizing managed services.

      Visit Finastra

      Research and insights

      Capgemini Research Institute

      Generative AI in cybersecurity
      Capgemini Research Institute

      World Cloud Report – Financial Services 2025

      Delivering software-driven mobility experiences
      Capgemini Research Institute

      Conversations for Tomorrow #9: Generative AI
      Capgemini Research Institute

      Generative AI in leadership
      Capgemini Research Institute

      World Life Insurance Report 2025

      Expert perspectives

      Data and AI

      Manufacturers meet sustainability: how the two can co-exist?

      Prasad Shyam
      Nov 4, 2022
      5G and Edge, Cybersecurity

      5G and security: are you ready for what’s coming?

      Chhavi Chaturvedi
      Jul 25, 2022

      “Inventive Insurer” mindset: The need of the hour for property insurers

      Seth Rachlin
      Jun 17, 2021

      Meet our experts

      Nilesh Vaidya

      Global Industry Head – Retail Banking & Wealth Management

      Carlos Salta

      Expert in Digital Banking, Digital Transformation

        Partners

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