Skip to Content
Elegant wave graph - low angle view
Innovation

IT-Trends Study

Download the full study in German4 MB pdf

The business demands more flexibility

In recent years, companies and authorities have had to deal with various crises. They required a lot of flexibility, both on parts of the system as well as with the employees. Although major emergency situations such as the pandemic or the energy crisis have been overcome, the requirements of the specialist departments of business and administration for the ability to change continue to rise. Above all, they need more flexible frontends and more agile management because many other challenges are still not overcome. These include the climate crisis, the shortage of skilled workers and overall demographic change, to name the most important. Added to this are the unfavorable economic environment and increasing complexity.

Many of these difficulties can be overcome or reduced with IT using better connecting systems and data, intelligently automating them and bundling the competencies of IT and business. For the “IT-Trends” study, we analyzed which technologies and concepts companies and the public sector are using, what effects they hope to achieve and when they want to implement their IT projects.

Full Study in German

Discover the IT-Trends 2024 by yourself

Interactive Results

Click here for the interactive version of selected study results with individual filter options

Discover more in German

What is particularly interesting this year is how the volatile environment is changing the requirements of business and specialist departments for the flexibility of their organization. The influence of generative artificial intelligence (AI) on AI use and the shift from IT services to hyperscalers is also very exciting.

To determine the flexibility index, the participants were asked about the current situation in their organization and about which values they consider ideal.

The results show that on average four out of ten front-end and back-end systems are too inflexible, with a bigger discrepancy between actual and objective in the public sector is than in the economy.

The willingness to change amongst employees is rated higher by participants from the industry than the public sector. The difference is particularly large with regard to the management level: While the management of companies receives around 51 points on a scale of 0 (not changeable) to 100 (extremely changeable), leaders in the public sector only reach 38 points, thus are considered to be much more inflexible. In comparison, last year they had still received around 52 points.

After two years of stagnation, the use of intelligent technologies has risen significantly. However, this is only partly due to the recent successes of generative AI systems such as ChatGPT. The impact on organizations that did not yet use intelligent systems was small.

User organizations, on the other hand, have reacted: many of them invested more and expanded the use of artificial intelligence. They expect the highest growth rates in the creation of texts, images, audio and video files as well as predictions and simulations. Respondents see the greatest risks when using intelligent systems in the areas of IT security and liability.

A prerequisite for the use of intelligent technologies is data. In companies and public authorities, however, less and less data can be used throughout the organization: their share has fallen from an average of 53 to 41 percent.

The reason behind that are data silos as well as legal requirements and internal regulations. The change to a data-driven organization could reduce or solve the problem, but the concept is not very important for the participants. The biggest hurdle is the lack of a data-savvy culture.



The main shift here happens at the expense of IT in the local data center and in favor of cloud services from major international cloud providers, the so-called hyperscalers. Thus, many new applications are to be developed, which will increase the share of cloud-native applications from 29 percent today to just under 63 percent.

IT Budgets 2024

IT trends 2024: IT budgets are being reallocated

Get an insight into how companies and the public sector are planning their IT budgets for 2024 and the near future

Read more

Complete Study Results 2024

“IT-Trends” Study 2024

Overall results of the study (PDF download)

Download full Study

Contact our experts

Thomas Heimann

Agile, IT architecture, IT strategy and IT transformation, IT trends
“As Chief Architect, I advise public sector clients on digital transformation and eGovernment implementation. This involves using scalable and agile IT services to link citizens, companies and public administration more digitally and to align the services provided more closely with the needs of users.”

Martina Sennebogen

CEO, Capgemini Austria
“At Capgemini, we have a common goal: to unleash human potential through the use of technology – for an inclusive and sustainable future. Get the Future you want.”