Intelligent customer operations for healthcare

Driving frictionless customer interactions across the healthcare ecosystem

Capgemini’s Intelligent Customer Operations for Healthcare solution puts the patient at the center of your business to deliver a seamless and connected digital health experience.

Our next-generation contact center service solution provides a digitally augmented yet human-centric experience through a persona-influenced service design that integrates humans and technology. This enables you to drive more meaningful, emotive, and frictionless customer relationships with your patients and healthcare professionals across the entire healthcare customer ecosystem.:

• 98.5% quality scorecard rating for enrollments
• 40% reduction in overall costs
• 80% reduction in total transaction time
• 35% improvement in accuracy by digitizing claims
• 15% increase in Net Promoter Score