Rockwell Automation & Capgemini – Transforming digital business interactions

Industrial automation technologies company, Rockwell Automation’s recent big trend has been the digital business interaction with their customers. Simultaneous to the automation of their customer experience, they had to ensure complete automation of the back-office experience as well, considering they both go hand-in-hand.

Mike Burrows, Director of Pricing & Portfolio Management for Rockwell Automation, tells the story of how Capgemini helped Rockwell Automation get a head start with their software portfolio towards creating a seamless end-to-end customer experience that is entirely self-serviced. Capgemini’s Hybris experience, process efficiency, and prioritization capabilities were the key factors that helped them right from the implementation stage to achieving post-go live success.