MillerKnoll operates as one B2C enterprise

Capgemini worked with MillerKnoll to create a comprehensive, modern B2C platform on Salesforce that is central to the company’s full digital transformation. Freed from repetitive and administrative tasks, employees can focus on what matters most: creating extraordinary shopping experiences for each brand’s target audience and closing sales.

“One of the major things that we were able to do was to provide all of the brands on our portfolio a consistent set of features that each brand was able to use or not, as their needs arose.”

MillerKnoll’s innovation and efficiency is no longer hindered by disparate teams, repeated tasks, and a lack of collaboration. The platform creates new levels of flexibility that enable the team to provide consistently high site quality, while tailoring a customer journey and overall atmosphere for each brand and its audience.

“We got better line of sight into the IT work happening, and that helped us identify the processes we could change. Having metrics helped us realize there are other things we can explore beyond processes and take a more holistic view.”

Capgemini ensured the platform was built to scale and could grow along with MillerKnoll so the company can be ready for a dynamic market. The collaboration included extensive talks about upcoming trends, business goals, and the trajectory of the retail sector in general.

“In the digital space, we recognize that our customers want an intuitive and personalized experience. We are working to build the future of those technologies to support our ongoing customer needs.”