Retail banking top trends 2024

Banking firm innovation within a dynamic regulatory environment will mark the coming year

New-age players, emerging technologies, and expanding regulatory compliance are transforming the retail banking landscape. Innovations, including generative AI and open banking, will distinguish competitive frontrunners.

In response, retail banks will balance resilience and innovation throughout the months ahead. They will lean into sustainability and cloud opportunities, and cater to expanding affluent wealth bands with tailored products and premium experiences. Strategic banks will fortify digital operational resilience amid increased regulatory scrutiny.

Read Retail banking Top Trends 2024 to explore strategic insights and tactical use cases on technological advancements and business initiatives – including generative AI, cloud and edge computing, and ESG data – that have the potential to reshape retail banking.

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Elias is responsible for Capgemini’s global portfolio of financial services thought leadership. He has more than 20 years of experience in FS, focusing on effective collaboration between banks and the startup ecosystem

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Research and insights

Capgemini Research Institute

Retail banking top trends 2024

Banking firm innovation within a dynamic regulatory environment will mark the coming year

Meet our experts

Research and insights

World retail banking report 2024

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Banking firm innovation within a dynamic regulatory environment will mark the coming year

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Nilesh Vaidya

Global Industry Head – Retail Banking & Wealth Management

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Gareth Wilson

Executive Vice President – Head of UK Banking and Capital Markets

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VP and Global Leader – Financial Services Transformation Practice

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Elias Ghanem

Global Head of Capgemini Research Institute for Financial Services

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World retail banking report 2024

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