Intelligent customer operations for customer products and retail

Capgemini’s Intelligent Customer Operations for Consumer Products & Retail solution puts the customer at the center of your business to deliver a seamless, intelligent, and connected experience.

Our next-generation contact center service solution leverages a persona-influenced service design that integrates humans and technology – enabling you to drive more meaningful, emotive, and frictionless relationships with your customers, which promotes loyalty and increased wallet-share:

• 80% reduction in total transaction time
• 20% increase in customer satisfaction
• 15-point increase in Net Promoter Score
• 40% reduction in overall costs
• 15% improvement in total revenue.