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The pace of global transformation is swift, and customer demands and expectations are undergoing unprecedented evolution.

Regardless of the industry, the market is experiencing rapid change, with clients increasingly expecting year-on-year progress in cost optimization, enhanced delivery quality, and swift value realization. It is essential to respond to these dynamic market demands with agility, leveraging valuable insights with seamless and continually evolving employee and customer experiences to elevate your business performance and foster growth.

What are your challenges as a CIO/CTO/CDO/CXO?

CXOs are keeping pace with the changing tech trends and driving digital transformation. This journey can be far from smooth unless they align their IT operations with their business goals which are at once agile, available, and cost-effective.

Through our extensive experience working with clients across various industries, we’ve observed that client expectations continue to evolve. Today, our top priority is consistently placing customer experience above all else.

As company leaders, we comprehend several expectations you may have from us.

  • Management of digital assets and their utilization & performance
  • Enhanced internal user experience.
  • Automation, driven by data and executed in an autonomous mode.
  • Ability to utilize data to drive analysis & actions, avoiding human intervention.
  • Ongoing improvement to intelligence leveraging knowledge gathered and self-learning.
  • Analytics and reporting to record and analyze usage and performance.
  • Ability to monitor customer experience though Business KPIs and underlying IT KPIs

We at Capgemini help you to cope with those challenges. We constantly innovate and evolve our services to progress toward this digital transformation amidst a hybrid world of work and data-driven business decisions. Our goal is to empower companies to achieve business value and ROI through our business-aligned services underpinned by forward-looking solutions.

Here is a quick definition by Everest Group, Vice President for Capgemini’s Enterprise Automation Fabric

“Capgemini has exhibited considerable proficiency in utilizing ​cloud technology and boasts a diverse intelligent automation solution portfolio, including a wide range of packaged solutions across different process areas. Capgemini also supports clients ​with automation-based ESG advisory and sustainable transformation services.”​
​

Vaibhav Bansal, Vice President,​
  Everest Group”

Our Enterprise Automation Fabric is one of our key solutions to deliver this value to our clients.

What is Enterprise Automation Fabric?

Enterprise Automation Fabric is an insights-driven, purpose-built, plug and play system to unlock a seamless digital IT-management ecosystem. It enables our integrated infrastructure, applications, and business operations services to provide insights driven automation at its full potential for businesses to reap maximum value across the entire operation, and at scale.

The Fabric helps organizations to move from operations focused, limited value, isolated deployment of automation to an enterprise-wide, automation-first approach. It means that our clients can now accelerate their automation journey and unlock value across the business and IT operations.

Explore the key offerings and few case study videos of Enterprise Automation Fabric.

Enterprise Automation Fabric

Discover Enterprise Automation Fabric: Business Health Check Bots for Your Industry

Experience Automated Proactive Resolution Apps with Enterprise Automation Fabric by AIOPs

Deliver assured automated workflow and maintenance services by Enterprise Automation Fabric

Enterprise Automation Fabric underpins our commitment to deliver surprise-free IT Services that address key objectives of CXOs by ensuring,

  • Enhanced business process efficiency: cost reduction, removal of workarounds, etc.
  • Increased business process availability and stability.
  • Faster decision making underpinned by predictive insights.
  • Reduced TCO for IT service delivery with wider use of automation.
  • A seamless customer experience.
Services enabled by Enterprise Automation Fabric

    Application development and maintenance

    ADMnext. Enabling infinite possibilities

    Learn more

    Employee experience

    Make the “future of work” work for you!

    Learn more

    Cloud for enterprise management

    A world in flux demands more flexible businesses. Our cloud services deliver IT environments that are agile, modern, and connected via the cloud

    Learn more

    Enterprise service management

    Enterprise service management goes well beyond IT. It digitizes and automates adjacent functions like HR, security, finance, and CRM, to put the

    Learn more

      Here’s what our analysts have to say about us.

      “In the post-pandemic era, enterprises are reinventing their business models by turning data into business intelligence. Capgemini is catering to this enterprise need by offering data-driven intelligent process automation services. Capgemini’s strong presence in major geographies, sharp focus on expanding cognitive asset repository, and comprehensive coverage across the automation value chain makes it a prominent player in the intelligent automation space. These features have placed it as a leader in Avasant’s Intelligent Automation Services 2021-2022 RadarView.”

      Chandrika Dutt, Avasant’s Research Leader

      “Capgemini’s frictionless enterprise concept has been impressing customers with its focus on driving real business outcomes. With automation, AI and analytics at its heart, the capability to drive the seamless and intelligent flow of information across the ecosystem of employees, customers, and partners is very compelling.”

      Phil Fersht, CEO and Chief Analyst

      “Capgemini has exhibited considerable proficiency in utilizing
      cloud technology and boasts a diverse intelligent automation solution portfolio, including a wide range of packaged solutions across different process areas. Capgemini also supports clients with automation-based ESG advisory and sustainable transformation services.”

      Vaibhav Bansal, Vice President, Everest Group

      “Capgemini brings in best-of-breed innovation and industry experience for a sustainable IEA offering, while its unique approach to AIOps presents a distinct advantage to enterprise clients”

      Ashwin Gaidhani, ISG Research Partner: Enterprise Governance & Strategy Advisor”

      Nelson Hall has published a perspective featuring Capgemini’s Enterprise Automation Fabric on their Blog.

      “Capgemini Enterprise Automation Fabric Moves Beyond IT Incident Management to Driving Business KPIs”

      By Analyst John Willmott, CEO at Nelson Hall
      Click here to read the Blog

      Here is a point of view published by Everest Group, with Capgemini on Enterprise Automation Fabric

      “Emergence of Enterprise Automation: The Next Frontier for Realizing Superior Business Value,”

      Everest analysts – Vaibhav Bansal, Alisha Mittal, Anish Nath, and Mohammed Riyaz
      Click here to read the white paper

      Meet our experts

      Ashish Joshi

      Product Owner, Capgemini’s Enterprise Automation Fabric
      Ashish Joshi is the lead, design authority for Enterprise Automation Fabric, overseeing its architecture and design. Collaborating with business lines, Ashish defines the evolution roadmap and its implementation. He is also an expert in driving digital transformations for clients, architecting cloud-native applications in AWS/Azure, and excelling in platform engineering.

      Jerome Thomas

      Expert in Industrialization, Automation, Innovation and Generative AI
      Jerome Thomas is Capgemini’s Head of Industrialization, Automation, Innovation, and Generative AI for Application Development & Maintenance Services. With over two decades at the company, his extensive experience in transformation and solution deployment is unparalleled. Jerome is driven by the goal to collaboratively design better business outcomes for all stakeholders, both external and internal clients.

      Jordi Josep Benet Nebot

      Global Head for Data Center Transformation (DCT) – Infrastructure Services (IS) – Network Service Line
      Jordi Josep Benet Nebot, our Interim Global Head for Data Center Transformation – Insfrastructure Services – Network. Jordi brings over 15 years of IT infrastructure expertise to the role. He’s known for his innovative approach to technical design and his leadership in transitioning teams to agile, software-defined infrastructures. In his new role, Jordi will focus on strategy, growth, and service excellence within the DCT-IS-Network Service Line.

      Gary James

      Head of ADMnext offer – Europe
      Gary James is at the forefront of development and market engagement for Capgemini’s European ADM Center of Excellence. Leveraging more than 25 years of experience in business applications, he partner’s with clients to align their application strategies and services with their dynamic market needs. Gary’s extensive background in SAP technologies and services includes global implementations and the creation of operating models to support and enhance existing multi-component SAP landscapes.

      Steed Amagbegnon

      Lead Architect in Cloud Infrastructure Services Design Authority
      Steed Amagbegnon is dedicated to Automation Technology that enables the digitization of operations for our clients. Throughout his career in Architecture and Engineering, he has taken on multiple roles, leading the transformation of tools and services to deliver agility, efficiency, architecture strategy, and product ownership. In the Design Authority, Steed’s team is responsible for the adoption of the Enterprise Automation Fabric with account teams, delivering innovative solutions to our clients.