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Empower the next generation of customer engagement with generative AI

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The power for transformative change lies in the synergy between generative AI and human ingenuity

Generative AI is a disruptive technology that creates a widening gap between businesses that adopt it now and those that delay their investment. With its rapid advancement and broad applications across many industries, early adopters can vastly enhance engagement with their brand, leaving others to question their own relevance and competitiveness.

Capgemini, in partnership with Microsoft, is dedicated to ensuring that new generative AI opportunities don’t pass you by. Our expertise, combined with Microsoft’s cutting-edge suite of AI solutions, can help you automate processes, tap previously unimaginable creativity, and empower your employees to work hand in hand with generative AI copilots, enabling next-level customer engagement.

Download and explore our brochure as we highlight the generative AI opportunities that exist within marketing, sales, customer service, commerce supply chain, and more.

Read how we’ve helped companies like Eneco eMobility and Riverty boost their efficiency and enhance both their customer and employee experience with generative AI, and how their businesses are now centered on what matters most: customer engagement.

Let Capgemini and Microsoft supercharge your generative AI journey. Contact us today for a custom presentation or a Copilot workshop.

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    Working with Capgemini, the charging services provider boosted agent productivity and enhanced the client service experience by introducing Dynamics 365 Contact Center – a Copilot-first cloud contact center, powered by Gen AI.

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      Paul Harrison
      Oct 24, 2024

      Meet our experts

      Paul Harrison

      Head of Microsoft Digital Customer Experience, Europe
      Paul is a business leader who enables clients to reap maximum benefit from innovative yet pragmatic solutions across the breadth of the Microsoft platform. He works with global clients to drive business value and growth and empower customers and employees alike. He is a champion of using technology for good and driving positive change in our communities and the environment.

      Vikas Sinha

      Platform Lead – Microsoft | DCX Capgemini North America
      Vikas Sinha is a Platform Lead for Microsoft Business Application Platform in Capgemini for North American Market. Vikas brings 20+ years of experience of large scale Contact Center Transformation project experience on Microsoft technology and helping customers with artificial intelligence solution on Customer Experience platform

      Oleksandr Krasnoshchok

      Business Value Management Director, Global DCX Microsoft CX, Capgemini
      Olek is a Senior Microsoft Business Applications Global Director in Capgemini. He is continuously helping to create value on Digital Transformation with Microsoft Business Applications ecosystem and working with our global customers to help them realize the value out of a large scale Contact Center Engagement.

      Arnaud Bouchard

      Head of Strategic Deals and Business Development, Global Digital Customer Experience; Augmented Service offer Leader
      With 22 years of strategic and operational consulting experience, Arnaud has been a transformative force since joining Capgemini Invent in 2010. He contributed to the launch the Marketing and Sales practice in France, leading to its evolution into Frog, and spearheaded DCX France, and managed the Automotive French Market Unit. Now in his current role, he focuses on boosting the business and technology transformation of our clients in the worldwide field of CX.

      Wanda Roland

      Vice President, Global Offer Lead Empowered Sales; DCX Salesforce Practice Leader Japan
      With 25+ years in consulting and digital transformation, Wanda drives business growth for Fortune 500 clients. Passionate about innovation and diversity, she has built high-performance teams, mentors talent, and champions digital strategies that enhance customer experiences and unlock new revenue streams.

      Naresh Khanduri

      Global Generative AI for CX Lead, Capgemini
      Naresh with over 6 years at Capgemini, currently serves Executive Vice President – Global Head Generative AI for CX. He drives the design and execution of key strategies that differentiate Capgemini in the marketplace. His expertise in Data and Generative AI enhances customer experience across Marketing, Sales, Service, and Commerce, shaping the future of CX through innovative AI applications.