Intelligent support and services

Maximize the potential of a new generation of products

In an age of connectivity, users expect intelligent products that provide digital experiences tailored to their requirements. 

Intelligent services are continuing to evolve with more personalized functionalities and data-driven value. As connected devices move further away from traditional products, support and service departments are transforming from cost centers into revenue-generators – and shaping the customer experience. 

Capgemini Engineering helps organizations to meet user demand at every stage of a product’s lifecycle. This means modernizing, deploying, and integrating intelligent services into live operational environments in ways that extend the product’s lifetime and increase user adoption. 

Capturing the opportunity

Through our strategic partnerships and innovative technology, we enable clients to transition towards intelligent services that are centered around the ongoing use of a product instead of traditional product ownership. 

We do this is through: 

• Scaling and acceleration services that speed up time to time-to-revenue and help grow revenue streams
• Operations and support services that improve customer satisfaction and increase renewal rates 
• Extensibility management services that optimize operating costs and improve profitability

Our Intelligent Support and Services can you generate more value from your intelligent products by creating new sources of revenue or boosting existing ones at scale. This can lead to increased customer enrollment, higher retention rates, and market share growth.