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Intelligent supply chain operations

Transform your organization into a connected and frictionless supply chain that delivers cognitive, touchless operations, and data-driven decision-making.


Our Intelligent Supply Chain Operations offer transforms your supply chain from a cost center into a connected, frictionless function that delivers competitive advantage and enhanced value across your business. This includes enhanced agility, increased scalability, improved decision-making, and greater transparency.

We partner with you to transform your supply chain into an intelligent, connected, AI-enabled function that drives enhanced business outcomes, including up to 20% increase in working capital, up to 50% reduction in operational costs, up to 15% increase in customer satisfaction, and an increase in revenues of up to 5%.

By seamlessly orchestrating an intelligent, connected ecosystem of people, processes, data, and technology – with AI, analytics, and GenAI at its heart – we help you drive sustainable business outcomes, enhanced value, and continuous innovation across your organization. This enables you to transform your business operations to deliver the Connected Enterprise.

Success in a post-pandemic world

    Johnson & Johnson transforms its demand planning and external manufacturing processes

    Meeting customer demand more effectively

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      What we do

      Drive frictionless planning enabled by agile and touchless processing.

      Our Touchless Supply Chain Planning drives frictionless, customer-centric supply chain operations, leveraging intelligent process automation, exception-based collaboration, and AI-enabled decision-making to deliver enhanced customer experience and reduced cost.
      Our solution unlocks value through providing frictionless planning, faster decision-making, optimized technology, and reduced exceptions to deliver a range of enhanced business outcomes.

      This includes 5–8% improvement in on-time delivery, 2–4% increase in revenue base, 15–20% reduction in working capital, 10–15% improvement in customer satisfaction, 50–70% reduction in operational costs, and 15–25% reduction in business waste.

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      Design, implement, and operate a digitally-enabled procurement operating model that capitalizes on your technology investment to drive business value.

      Our Cognitive Procurement Services enables your individual buyers to control spend, while reducing your procurement and category management operating costs through a sustainable, frictionless operating model that manages the total cost of ownership of your demand and supplier pricing.

      Our solution helps you adopt the right strategies to achieve the optimal balance between your spend, efficiency, and working capital savings to deliver enhanced business outcomes. This includes over 90% spend compliance, up to 50% increase in productivity, and up to 80% reduction in sourcing and procurement cycle time.

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      Implement an integrated, frictionless, and customer-centric supply chain

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      Drive efficient, customer-focused supply chain operations.

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      End-to-end supply chain orchestration with Kuehne+Nagel

      A one-stop solution to drive next-generation supply chain performance through transforming your operations.

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      Research and insights

      Point of view

      Generative AI – built for business
      Point of view

      Driving next-generation supply chain performance
      Point of view

      Fifteen supply chain jobs of the future
      Point of view

      Supply chain orchestration – the quest for smart, integrated, end-to-end supply chain management
      Point of view

      Sustainable procurement – a pathway to responsible business operations
      Report

      Innovation Nation

        A market leader in supply chain services

        HFS Research recognizes Capgemini as a market leader in Supply Chain Services for 2023.

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        A Leader in procurement BPO and transformational services 2023

        ISG recognizes Capgemini as a Leader in Procurement BPO and Transformational Services for 2023.

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        We are recognized by Everest Group

        Everest Group recognizes Capgemini in Its supply chain management business process services peak matrix® 2023.

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          Expert perspectives

          Intelligent business operations

          The power of partnership – An integrated approach to logistics and supply chain

          Jörg Junghanns
          Feb 7, 2024
          Intelligent business operations

          Integrated supply chain management drives superior business outcomes

          Jörg Junghanns
          Feb 7, 2024
          Intelligent business operations

          The future of logistics – how AI is revolutionizing decision-making

          Jörg Junghanns
          Sep 26, 2023

          Meet our experts

          Dharmendra Patwardhan

          Global Head of the Intelligent Supply Chain Operations Practice, Business Services
          Dharmendra Patwardhan is responsible for developing offers and capabilities for transforming supply chain operations that drive tangible business outcomes for Capgemini’s clients.

          Jörg Junghanns

          K+N Partnership Lead, Intelligent Supply Chain Operations, Capgemini’s Business Services
          Jörg is Capgemini’s VP Europe for Intelligent Supply Chain Operations, driving transformative solutions across industries. He employs innovation and strategic thinking to empower supply chain growth, utilizing Capgemini’s Digital Services for planning, order management, procurement, and automation. With a global background, he excels in digital strategy, shared services, process design, and project management.