Transforming the delivery of government services the Texas way

State of Texas is driving IT services to make interacting with the government easier.

Texas is the second-largest state in the union, and it enjoys population growth that is double that of California. That creates an impressive challenge. The Lone Star State must deliver government services in a fast, consistent, and accurate manner, across a diverse geography, to a rapidly growing population. The State of Texas Department of Information Resources (DIR) delivers shared technology services to state agencies to ensure they benefit from the best IT practices, economies of scale, rapid deployment, and reliable results.

We have a vision for The State of Texas Department of Information Resources (DIR) to leverage digital technologies to become a world-class broker of IT services to Texas agencies. Capgemini understands our needs and our goals. Its Multi-sourcing Service Integration (MSI) model enables us to respond to evolving technology and exceed our constituents’ expectations.
Todd Kimbriel, CIO, State of Texas

Transforming delivery

Overview from Todd Kimbriel, CIO, State of Texas

DIR Shared Technology Services

Introduction to the shared services model.

The Department of Information Resources needed to ensure that relevant agencies, public institutions of higher education, public school districts, and other local government entities could interact with the same ease and also get access to the support and services they need. With more than 100 state agencies, DIR moved to digitize and automate its Shared Technology Services for the agencies it supports.

Different suppliers need to work cooperatively to allow DIR to be responsive, agile, and effective in delivering IT. As an early adopter of the Multi-sourcing Service Integration (MSI) model, DIR can ensure all providers, technologies, and capabilities are aligned and efficient.

Led by Capgemini, the MSI delivers automated IT monitoring and management. Now DIR has a single line of sight across servers, operating systems, network equipment, middleware, and applications. That means better service delivery and cost savings, so DIR can serve all its stakeholders better. Along with modernizing its aging IT infrastructure and services model, DIR has reduced state-wide costs for services and increased security and disaster-recovery capabilities.

DIR will continue to transform the way it serves clients by exploring new technologies such as robotic process automation (RPA), predictive analytics, and custom dashboards for a 360-degree view of its customers.