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Customer first

Envision a new era of customer service with generative AI  

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Should after-sales service remain an afterthought?

For most businesses, customer acquisition efforts far outweigh those of their customer support function. This is standard practice, given the need to see higher revenues from new customers. But keeping those customers is just as important.   

What if there was a way to apply an equal measure of growth to both sides – increase sales while still improving the quality of customer service?  

Get more business value with a generative AI omnichannel customer service solution 

AI-driven chatbots and virtual conversational agents can now understand natural language, respond to complex queries, and even anticipate the customer’s next move.  

In addition to providing better customer support, human agents can use generative AI to get more accurate, relevant, and timely data on each customer and entice them to make additional purchases. 

Gartner predicts that by 2028, digital customer service, conversational user interfaces, and generative AI will transform customer service and support.1 

It’s time to empower your customer service agents. 

Discover how you can offer stellar service while generating more sales. 

1 https://www.gartner.com/en/newsroom/press-releases/2023-08-30-gartner-reveals-three-technologies-that-will-transform-customer-service-and-support-by-2028 

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          Meet our experts

          Arnaud Bouchard

          Head of Strategic Deals and Business Development, Global Digital Customer Experience; Augmented Service offer Leader
          With 22 years of strategic and operational consulting experience, Arnaud has been a transformative force since joining Capgemini Invent in 2010. He contributed to the launch the Marketing and Sales practice in France, leading to its evolution into Frog, and spearheaded DCX France, and managed the Automotive French Market Unit. Now in his current role, he focuses on boosting the business and technology transformation of our clients in the worldwide field of CX.

          Naresh Khanduri

          Vice President, Global Offer Lead Data-driven Customer Experience
          Naresh has been with group for more than 6 years now and has played multiple roles. In his current role as “Strategic Initiatives & Growth Lead – DCX” he is responsible for envisioning, designing and building strategic initiatives to help Capgemini differentiate and win in market place.
          Alex Smith-Bingham

          Alex Smith-Bingham

          Executive Vice President, Group Offer Lead for Customer First; Digital Customer Experience Lead for UK
          “Customer Experience covers all the support and help our clients need between them and their customers. This will range from changing their purpose, their propositions, new capabilities in sales/service/marketing and commerce, immersive experiences, new operating models, and new ways of working and ecosystems. We harness our global capability in strategic innovation (frog), business consulting, DCX solutions, Insight & Data and run operations in technology and business services.”
          Darshan Shankavaram – Our Expert

          Darshan Shankavaram

          Executive Vice President, Digital Customer Experience Global Practice Leader
          Darshan is globally accountable for directing and building the Capgemini Group’s capabilities, delivery, service and portfolio for its 25,000 strong Digital Customer Experience (DCX) Practice. He has over 30 years of industry experience, including 15 years in Digital and Mobile. With his vast knowledge of business consulting, domain, and technical implementations, he has successfully led many large CX transformation programs.