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ServiceNow

Realize a future that works – better.

With Capgemini as your ServiceNow partner, you can reimagine what’s possible, bring it to life – and get the future you want. We provide ServiceNow strategy, consulting, implementation, and enhancement services for businesses globally.

ServiceNow is the ‘platform of platforms’ that integrates this flow, providing a consumer-centric user experience.

Capgemini at Knowledge 2024

We were thrilled to host inspirational sessions and live demos designed to convert your digital dreams into seamless experiences.

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How Capgemini and ServiceNow can help

The ServiceNow platform can deliver big benefits. Such as increased efficiency. Greater productivity. More sustainability.

But it needs people too to make things happen. Working in partnership with you, Capgemini and ServiceNow have the knowhow, culture, and in-depth industry experience to help you put technology to work. This includes Capgemini’s easy start methodology and expertise with 1,500+ ServiceNow and process consultants, 150+ accelerators, and 5,200+ certifications. As your ServiceNow consulting partner, we can help you meet and exceed the needs you have today, and head confidently and successfully towards the tomorrow you want.

ServiceNow consulting solutions

Future Franchise services

Future Franchise services empower franchisees to deliver a great customer experience.

Enterprise Service Management (ESM) on NOW

Enterprise Service Management on NOW helps organizations dramatically improve any business process across the enterprise.

Digital Service Integration and Management (SIAM)

Our SIAM solutions unlock the full potential of complex multi-provider business ecosystems and provide end-to-end customer satisfaction.

People Experience

People Experience with ServiceNow brings HR services together on a single, frictionless platform. Happy employees. Increased productivity.

IT emission management and control

We all have a part to play in the global effort to reach net zero. But the IT industry needs to do more than others.

Automating retail for the future

A ServiceNow and Capgemini discussion

Retail Revolution: Transforming Operations for the Future

Join us for a look into the integration of digital technologies in the retail industry and take away actionable insights. This webinar focuses on the ServiceNow platform, as seen in Capgemini’s Future Franchise Services, highlighting how modern retailers can optimize operations, enhance customer experiences, and maintain brand consistency. Learn about automating workflows and preparing retail models for future market trends, all aimed at driving competitive success.

Lead the sustainability revolution

Client stories

    Signant Health transforms the patient experience to accelerate clinical trials

    Solving patient retention with customer-driven experience and the ServiceNow NOW platform supports rapid COVID-19 vaccine development

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    Tropical Smoothie Cafe growth required a new recipe for technology support

    Capgemini’s Agile Store solution enables franchisees to transform their business around the customer and drive growth.

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    Transforming the delivery of government services the Texas way

    Capgemini Multi-sourcing Service Integration (MSI) model enables the State of Texas to respond to evolving technology.

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    Improving IT Service Management for Salling Group with a ServiceNow solution

    Salling Group A/S (formerly Dansk Supermarked A/S) is Denmark’s largest retailer, with a market share of 34.9%. Salling Group talks about

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    Hydro One adapts payroll functions to help manage disruption

    Hydro One partnered with Capgemini to develop a work-from-home plan that allowed HR and payroll to continue to operate during the lockdown

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    Global media and entertainment client wins with a consumer-grade employee experience

    We have a clear vision for how we want to deliver services – through an end-to-end user experience that abstracts the complexity of our

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      Our industry expertise

      Technology isn’t one-size-fits-all. As a ServiceNow partner, we work together to develop solutions for key industry sectors such as aerospace and defense, public sector, and retail – and we make them specific to our clients’ needs.

      Manufacturing

      We provide a holistic approach to digitization, bringing deep industry expertise, process re-engineering, and modern technology to meet manufacturers' demands, powered by the ServiceNow platform.

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        Public sector

        We work closely with government organizations across the globe to help them meet their challenges and provide digital transformation strategies, technology delivery, and citizen-led innovation powered by the ServiceNow platform.

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          Retail

          Our retail experts optimize operations across the value chain. We employ proven methodologies, applications, processes, leadership, and talent to create a seamlessly integrated experience powered by the ServiceNow platform.

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            Research and insights

            Report

            Unlock the power of experience with ServiceNow
            Point of view

            Point of view: Accelerate IT workflows through real-time IT services
            Point of view

            Enabling AIOps with ServiceNow

            Expert perspectives

            Customer experience

            Advance ESG programs to reduce emissions – and exposure to risk

            Greg Bentham
            Nov 19, 2024
            People experience

            Auditing IT resources can enhance your ESG programs

            Greg Bentham
            Nov 18, 2024
            Customer experience

            Elevating the customer experience creates a competitive edge  

            Capgemini
            Oct 23, 2024
            People experience

            Happy employees can give companies a competitive advantage

            Jon Harriman
            Oct 7, 2024
            People experience

            Putting people first to create a seamless employee experience

            Jon Harriman
            Oct 7, 2024
            Customer experience

            Transform your business with ServiceNow

            Jill Weber
            Aug 29, 2024
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            Awards and recognition

            As an elite ServiceNow partner, we take pride in our accolades and recognitions for diverse ServiceNow implementations. Our robust partnership merges top-tier ServiceNow services with Capgemini’s excellence in experience, resulting in unparalleled collaboration.

            Elite Partner

            Manufacturing

            EMEA Partner

            Leader in the ISG Provider Lens™ for ServiceNow Ecosystem Partners 2024

            Capgemini recognized as a leader in the ISG Provider Lens™ for ServiceNow Ecosystem Partners 2024.

            Awards and recognition

            Meet our experts

            Jill Weber

            Global Partner Executive, ServiceNow | Group Strategic Initiatives & Partnerships (GSIP)
            Jill Weber is a Global Partner Executive in Capgemini’s Group Strategic Initiatives & Partnerships, and offer owner of Future Franchise Services. She is dedicated to ServiceNow, supporting partner offer development and solutions on platform, bringing together the breadth of Capgemini’s practical industry experience, the right mix of people, and the processes and operational knowledge to address customer issues at a global scale.

            Pieter Voskamp

            Director Workforce Transformation & Global Alliance,  ServiceNow

            Vinay Aggarwal

            Offering Leader | ServiceNow Platform | Driving Digital Strategy and Transformations

            Hugo Gordillo

            North America SIAM Expert