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Technovision 23-24
Innovation

Technovision 2023-24: public sector edition

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Right the technology, write the future.

As technology continues to influence every sector and geography, the public sector seeks strategies to tackle disruptions, improve outcomes, and enhance the experiences of both citizens and employees. And often with scarce resources for the task.

Since both technology and the public sector touch all our lives, this report is relevant to each one of us.

TechnoVision 2023-24: Public Sector, our third annual playbook, delves into cutting-edge technology and business trends from our main TechnoVision 2023-24 report. It unveils opportunities for the public sector to address today’s challenges in new ways and get the future we want.

In this report, we bring you stories from around the world to highlight public sector innovation that improves people’s lives. Whether it is about building a more inclusive society, conserving energy and mapping GHG emissions, or automating bureaucratic processes – we aim to go beyond and focus on building smart cities, building resilient and flexible structures that inspire the ongoing evolution towards the future, and more.

Our accessible, well-structured, actionable TechnoVision framework describes a total of 37 technology trends – based on the contributions of Capgemini experts all around the world. There is something here for everybody, whether you are an IT expert looking for the serendipity of unexpected angles, or a tech-curious businessperson wanting to understand the buzz.

TechnoVision brings you fresh thinking to address the technology business issues of today – and will help you design, plan, and ultimately, write the future you want.

Meet our experts

Pierre-Adrien Hanania

Global Offer Leader – Data & AI in Public Sector
At the crossroads between citizenship, political action, and common values, artificial intelligence (AI) and data hold great treasures for the public sector if their full potential is realized for enhanced citizen services. By intelligently using data, public organizations will be able to augment their processes with automation and their decisions with insights, to the benefit of both public servants and citizens.

Gunnar Menzel

Chief Technology and Innovation Officer, Global Public Sector 
“Technology is becoming the business of every public sector organization. It brings the potential to transform public services and meet governments’ targets, while addressing the most important challenges our societies face. To help public sector leaders navigate today’s evolving digital trends we have developed TechnoVision: a fresh and accessible guide that helps decision makers identify the right technology to apply to their challenges.”

Nia Roberts

Senior Manager, Digital Factories – Business Technology – Capgemini Invent UK
“Putting citizens at the heart of public services needs to be a top priority for governments in order to ensure that citizens’ needs are being met. Our tried and tested life-event framework empowers governments globally to deliver human-centric services that are inclusive and accessible to anyone who needs to use them, while providing value for public money.”

Thomas Quartier

Principal Consultant, SPCT and DBA Student
As a SAFe Practice Consultant-T (SPCT), Thomas in charge of the adoption of Lean Agile principles in large organizations. He has led and still leads large-scale Lean Agile transformation for the automotive, energy and public sectors. His role as a senior consultant and his operational successes allow him to accompany executive leaders and managers in the definition and execution of their Lean Agile transformation. 20% of his annual time dedicated to SAFe training, Thomas is part of the Capgemini training team which allows to meet both Capgemini and customers needs. Thomas is also a Doctor Business Administration Student (DBA) at GEM Grenoble Ecole Management, and a lecturer for the Exectuvie MBA of IESEG School of Management and for the engineering cycle of the Université Technologique de Troyes.

Linden Hocking

Head of Employee Experience (Australia & New Zealand) at Capgemini
As an impassioned leader of seasoned experts, I specialize in empowering customers to maximize the potential of technology, orchestrating seamless automation, driving operational enhancements, and fostering transformative shifts that elevate the overall employee experience.

Sylvia List

Vice President Cloud and Head of Cloud Centre of Excellence
I joined Capgemini in October 2021 in the role of Vice President Cloud and Head of Cloud Centre of Excellence. With more than 25 years of experience in IT services and consulting I held various management positions, including at NTT Germany, T-Systems / Deutsche Telekom and as IT-Manager & Data Protection Officer at an industrial company in the automotive sector.

Izzie Kent

Solution Architect
I joined Capgemini in November 2016 as a Software Engineer Degree Apprentice. In January 2022 I moved into the Architecture Group as a Solution Architect for a Public Sector client. Throughout my seven years at Capgemini my focus has been in data, developing and designing solutions to improve how data is stored and processed to enable the best use. I am now studying for a Masters in Enterprise Architecture.