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JOIN US AT Pegaworld Inspire 2024

Booth #22 | June 9-11 | MGM Grand Conference Center, Las Vegas

Optimization, meet experience.

Capgemini is a proud Platinum sponsor at PegaWorld iNspire 2024, a premier event which brings together business and IT leaders from across industries and geographies.

From ground-breaking keynotes, captivating sessions and engaging solution demos around the future of digital transformation, AI and innovation, PegaWorld iNSpire offers an exciting line-up all under one roof.

Meet with our Pega experts and explore a world where intelligent connections unlock personalized journeys. We’ve curated an unforgettable line-up where you can meet and engage with our solution and industry experts, explore our hands-on demos at our booth #22, and hear from our clients on stage.

Welcome to where intelligent connections unlock personalized journeys. Join the Capgemini experience at PegaWorld iNspire 2024.

Our sessions at PegaWorld iNspire

Revolutionizing Workflow Automation: The Impact of Pega GenAI In Pega Infinity By Capgemini

June 10, 2024 | 2:15PM to 3:00PM PDT | Chairman’s Ballroom 369

Dive into the findings of a new impact analysis conducted by Capgemini, revealing that Pega Infinity, bolstered by its cutting-edge AI capabilities, achieves a remarkable speed — 7.8 times quicker than the traditional development approach.

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Speakers:

Dinesh Karanam
Senior Director, Business Processes and Augmented Services Leader, Capgemini NA

Anthony Abdulla
Sr. Director, Product Marketing, Pega.

AI-driven development using Pega Infinity ‘24

Pega GenAI™ Boosts Productivity: Explore our new impact study showcasing significant gains for businesses

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Capgemini & Wind Tre: Next Best Action Implementation and Adoption

June 11, 2024 | 1:15PM to 2:00PM PDT | Chairman’s Ballroom 357
The shift towards constructive customer dialogue, immediate responsiveness, flexibility, and result-driven investment measurement has revolutionized classical marketing. Gain insights into Wind Tre’s transformative approach which has significantly enhanced their performance in this evolving landscape.

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Speakers:

Tigran Voskanyan
VP & Telecom Market Segment Lead, Capgemini

Mirko Rugarli
Head of Customer Value Management, Wind Tre

Elvira Petaroscia
Tribe Lead Customer Value, Wind Tre

Explore our demos at PegaWorld iNspire 2024

Live from booth #22

Perpetual KYC

A best-in-class AI infused, event driven KYC solution to address the challenge of ever-increasing KYC backlog, with the power of Pega as the engine and orchestrator in the total pKYC ecosystem, helping the bank remain complaint with regulations all the while providing operational efficiency and a superior customer experience.

1:1 Customer Engagement and Personalization – Creating the YOU experience. At Scale.

Dive into customer centric approach for real-time personalization, powered by Pega CDH as the centralized brain, across channels to make every customer interaction meaningful, valuable, and personalized. Leveraging your existing technology landscape and way of working to increase sales, reduce retention and client lifetime value.​

How to build your Intelligent Product Management in 90 days

Our end-to-end offering with Pega can help you realize the full potential of GenAI powered Discovery and Innovation sprints, Cloud Native Modernization, Future proof Test automation with Test Maker and creating extraordinary customer experiences with UX/UI modernization. 

Revolutionizing workflow automation

Explore the groundbreaking advancements in application development with a focus on Pega GenAI™ in Pega Infinity’23, a standout low code platform

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Expert perspectives

Customer experience

Double triumph at PegaWorld – a testament to collaborative excellence

Gustaf Soderlund
Jun 10, 2024
Customer experience

Generative AI is changing the game for customer experience and digital transformation

Stephan Kolarik
Jun 5, 2024
Customer experience

Orchestrating personalized financial services with a powerful BPM platform

Dinesh Karanam
Jun 5, 2024
Customer experience, Technology

Precision in personalization: The power of BPM platforms

Dinesh Karanam
May 29, 2024

Latest client story

    Wind Tre calls in new marketing capabilities in support of customer experience

    By engaging with Capgemini, Wind Tre develops and implements a solution based on Pega, Adobe and Google Cloud components that enables more personalized inbound and outbound customer communication.

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      Research and insights

      Capgemini Research Institute

      Generative AI and the evolving role of marketing: A CMO's playbook
      Capgemini Research Institute

      World Property and Casualty Insurance Report 2024
      Capgemini Research Institute

      World Retail Banking Report 2024
      Point of view

      Effective investment in generative AI for marketing
      Point of view

      Citizen services for life
      Point of view

      Examining the routes to aftersales value creation
      Explore our customer experience solutions

      Humanize your tech: Deliver exceptional customer experiences

      Explore how we help businesses transform, to deliver truly customer-centric experiences at scale.

      Find out more

      Meet our experts

      Stephan Kolarik

      Vice President Capgemini DCX Europe
      Passionate about digital transformation delivered by diverse teams in client and partner collaboration, with people- and tech-driven best practices for successful outcomes. My mission: deliver business value, maximize operational excellence with best-in-class customer engagement and CX. Result: maximum profitability, enhanced satisfaction, optimized processes, and smooth operations.

      Gustaf Soderlund

      Global Vice President Business Process and member of Digital Leadership team, Capgemini FS 
      Gustaf has many years of experience selling, delivering, and leading business process and customer engagement solutions in a variety of industries, including banking and insurance Gustaf currently leads Pega globally and is the Augmented Services leader for Financial Services.

      Jaime S Lightfoot

      Vice President, Head of CX Platform Solutions
      I have 17 years of experience delivering customer service solutions across multiple industries. I help clients put their customers at the center of all they do, while focusing on driving digital containment, personalized and proactive service.

      Dinesh Karanam

      Senior Director, Business Processes and Augmented Services Leader for North America, Financial Services
      Dinesh leads business and technology transformations for global organizations, using his 25 years of expertise in diverse industries to drive strategic innovation and impactful changes. He enhances operational efficiency and spearheads global teams to deliver significant business achievements, including profit growth and digital advancements. ​

      Saurabh Kumar

      Senior Director; Digital Customer ExperiencePractice Lead for Pega, North America
      Saurabh brings over 20+ years of experience in IT industry in different roles, supporting larger Business transformation and digital process automation for his customers. Any digital experience and transformation starts with compelling understanding of the customer , Saurabh has been very innovative and strong thought leader in guiding the customers in the right ways on adoption of new trends in Gen AI, One-to-One customer engagement and personalization using technology like Pega customer decision hub. 

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