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Quality & testing

World Quality Report 2024-25

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Presenting the 16th edition of the World Quality Report

Welcome to the 16th annual edition of the World Quality Report, Capgemini and Sogeti’s must-read source for insights on all things related to quality and testing, with our strategic technology partner OpenText. For the past 16 years, the World Quality Report has been addressing and analyzing the most important trends and developments in Quality Engineering and Testing across 3 dimensions – Technology & Practices, Industries and Geographies.

Join us for a LinkedIn Live Webinar on the 20th of November

On 20th of November, experts from Capgemini, Sogeti and Foot Locker, get together to dive into how Gen AI adoption, Agile methodologies, Data Quality, and Automation are shaping the future of quality. Register today to discover the key takeaways from the 16th World Quality Report.

Register using any the following links, based on your time zone:

Europe and others
US and Australia

Speaking Panel:

Moderator:

  • Sathish Natarajan, Group Vice President, Quality Engineering & Testing, Capgemini & Sogeti, Americas

Speakers:

  • Sunita McCoy, Global Leader of Platform Quality Services at Foot Locker
  • Mark Buenen, Global Leader, Quality Engineering & Testing, Capgemini & Sogeti
  • Jeba Abraham, Practice Vice President, Quality Engineering & Testing, Sogeti USA

New futures in focus

This year’s theme highlights exciting new futures powered by technology advancements like Gen AI, automation, and human-in-the-loop systems. These aren’t merely tools—they are partners in the testing process, pushing the limits of what’s possible in Quality Engineering. In focus emphasizes that while the possibilities are immense, maintaining clarity is key.

Preview the report here

What’s new?

  • Many organizations are now moving ahead from experimenting to real scaled implementation of Gen AI
  • There is more acknowledgment of the importance of quality, but organizations still need to put their objectives to work
  • Data quality has been rated as critically important or of very high priority by many organizations

To know more, register now to receive your free copy of the World Quality Report 16th annual edition.

Register for your copy of the report:

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Explore more

For more on the regional developments from this global study, download e-copies of the regional pull-outs below.

Meet our experts

Mark Buenen

Expert in Quality Assurance, Test Automation