World Property and Casualty Insurance Report 2023

Not only are customers’ mobility preferences changing, but our report reveals that policyholders want new value propositions and coverage options. Customers primarily expect one policy that covers them regardless of whether they are driving a car, or an e-scooter, or riding in an Uber – rather than traditional personal vehicle coverage.

According to responses from 297 executives worldwide, insurers in the top 10 percentile of value chain maturity outperform their peers in benefits achievement – particularly around reduced claims volume, higher customer engagement, better NPS® scores, and increased up-selling and cross-selling opportunities.

Insurers seeking to reap tangible benefits can leverage our auto-to-mobility navigational guide that offers ways to operationalize the new business models by reassessing insurers’ value propositions. It unlocks ecosystem benefits, showcases insurers’ risk management expertise around underwriting and claims, enables sustainable value-added services, and illustrates methods to re-evaluate insurance firms’ core technology layer.

World Property & Casualty Insurance Report 2022