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Cloud

World Cloud Report – Financial Services 2025

Propel top-line growth with your cloud journey: Fast-track efficiency, innovation, and superior CX

Banks and insurers worldwide have embarked on digital transformation journeys leveraging cloud – seeking to catalyze growth in today’s increasingly complex business environment. But inefficient cloud cost management, lift-and-shift migration strategies, rapid application scaling, and more have prevented many financial services firms from realizing the maximum benefits of their cloud investments to date.

The World Cloud Report – Financial Services 2025 reflects the views of 600 financial services leaders across banking and insurance domains, as well as 120 senior FinTech and InsurTech executives, with both groups drawn from across 13 markets; these markets represent all regions of the globe – the Americas, Europe, and Asia-Pacific. In addition, the report includes insights from more than 20 focused interviews with cloud experts holding leadership positions across banks, insurance companies, and hyperscalers around the globe.

Our report’s analysis suggests that only a small group of financial services institutions globally – 12 percent1 – can be classified as true cloud innovators who leverage a well-defined cloud vision, supported by scalable platforms and mature ecosystems, to generate superior top-line results. For others looking to propel their own cloud journeys, the report recommends a roadmap including the following key mileposts:

  • Migrate to appropriate cloud platforms and use relevant data integration, processing, and analytics technologies
  • Leverage the cloud to foster a culture of collaboration and innovation, enabling real-time idea sharing and iteration as well as opportunity for experimentation with new technology
  • Deliver improved top-line growth through platform-based business models and omnichannel engagement, increased data monetization through cloud analytics, expanded market reach and impact, and faster product innovation.

Cloud adoption is a journey, not simply a destination. Financial services organizations that adopt a data-driven, cloud-focused, and customer-centric approach can harness the power of cloud transformation to achieve strategic goals and unlock unprecedented business value.

World Cloud Report – Financial Services 2025 highlights

Highlight 1

Financial services organizations face a complex operational landscape

Organizations face diverse operational challenges that impact their business – including data and security, regulations, cloud transition issues, technology challenges, and FinOps.

Establish a cloud transformation framework around a hierarchy of success criteria

Based on our research and analysis, we developed a framework for banks and insurers to maximize the value of their cloud investments. A definitive cloud transformation vision based on a hierarchy of priorities is essential as financial services firms seek innovations that drive operational efficiency and revenue growth.

Cloud-powered CX strategies are critical for financial services firms, but current adoption is limited

Financial services executives believe cloud-powered CX strategies like CRM tools, omnichannel engagement, and customer data platforms are critical. However, while many financial services firms have piloted or partially adopted these strategies, very few have adopted and scaled them.

Financial services innovators are data-driven, cloud-focused, and customer-centric across the value chain

Future-focused banks and insurers drive substantial revenue growth because they are data-driven, cloud-focused, and customer-centric across the value chain. We assessed banking and insurance value chain components and identified how firms strategically deployed cloud and Gen AI to drive revenue growth.

1 Capgemini Research Institute for Financial Services analysis, 2024.

The information in this report is general and not intended as legal, tax, investment, financial, or professional advice. Capgemini assumes no liability for errors or omissions or the use of this material. This report is for informational purposes only and may not address your specific needs. Capgemini disclaims responsibility for translation inaccuracies and provides the information “as-is,” without warranties. Capgemini will not be liable for any losses arising from reliance on this information.

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Meet our experts

Ravinder Khokhar

Global Head of FS Cloud

Ramandeep Singh

Global Head of FS Cloud Engineering

Shashi Gupta

Global Head of FS AWS Center of Excellence

Vivek Desai

Global Head of FS Microsoft Cloud Center of Excellence

Daniel Wolff

Global Head of FS GCP Center of Excellence

Ajay Walgude

Global Head of FS IBM and RedHat Hybrid Cloud Center of Excellence

Elias Ghanem

Global Head of Capgemini Research Institute for Financial Services

Vivek Singh

Head of Banking and Capital Markets, Capgemini Research Institute for FS

Executive steering committee

Jörgen Olofsson

Jörgen Olofsson

Chief Information Officer

Euroclear Sweden

Dennis M Tangonan

Dennis M Tangonan

Chief Information Officer

Security Bank Corporation

Anand Jayaraman

Anand Jayaraman

Global Head, Technology Platform Strategy and Enterprise Architecture

Swift

Romeo Alvarez

Romeo Alvarez

SVP, Cloud Platform Technology

Synchrony

Roberto McQuattie

Roberto McQuattie

Global Chief Transformation Officer

Crawford & Company

Michael Chan

Michael Chan

Director, IT Infrastructure and Cloud

Gore Mutual

Arcady Lapiro

Arcady Lapiro

Founder and Chief Executive Officer

Agora Financial Technologies

Gareth Richardson

Gareth Richardson

Chief Operating Officer

Thought Machine

Ravinder Khokhar

Global Head of FS Cloud

Shashi Gupta

Global Head of FS AWS Center of Excellence

Vivek Desai

Global Head of FS Microsoft Cloud Center of Excellence

Daniel Wolff

Global Head of FS GCP Center of Excellence

Ramandeep Singh

Global Head of FS Cloud Engineering

Ajay Walgude

Global Head of FS IBM and RedHat Hybrid Cloud Center of Excellence

Elias Ghanem

Global Head of Capgemini Research Institute for Financial Services

Chirag Thakral

Senior Director, Financial Services

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