Delivering the future of customer experience, today with Capgemini and Microsoft - Capgemini

Winning in the age of the consumer means competing on experiences and rethinking how to engage with the right customers across channels, organize teams, invest in technology, and measure activity and results. The ability to continuously evolve and reinvent brand and purpose presents huge opportunities.

However, the challenges for organizations are substantial as customer expectations are ever increasing, customers are evermore distracted, and determine how and when they engage. At the same time organizations struggle with silos of data, channel overload, a lack of integrated systems and security/compliance requirements.

That’s where Capgemini and Microsoft can help your organisation with Microsoft Digital Customer experience of the Future.

To learn more about our solutions and how we have helped customers overcome their challenges by embarking on a digital transformation journey together.

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Empower the next generation of customer engagement with Gen AI

The power for transformative change lies in the synergy between generative AI and human ingenuity

Connected field services

Enhancing efficiency and customer experience

Microsoft Digital Contact Center of future

Reinventing customer service with Capgemini and Microsoft

Value and competitive advantage (VCA) assessment

Winning in the age of the consumer with Capgemini and Microsoft

Immersive technology

Create stronger connections with your customers by partnering with Capgemini and Microsoft

Expert perspective

Customer experience, Trends

Elevate customer and employee experiences with generative AI-powered copilots and agents

Paul Harrison

Oct 24, 2024