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Customer first

B2B sellers, meet your new Gen AI sales assistant

Download our PoV1 MB pdf

If salespeople are hired for their soft-skill sales prowess, why do they spend three-quarters of their time on research, content collation, and data entry tasks instead of core selling?

Focus on relationships, not paperwork.

Generative AI can help sales teams get back to the heart of great selling by making close client interactions a priority again. Imagine a virtual assistant that can look for market and client insights, identify high-opportunity prospects, craft personalized sales documents, and handle client follow-up activities – all at lightning-fast speed and with laser-like precision.

With generative AI, sales teams can be assured that they have the right content at the right moment. They can also feel more confident going into sales meetings, knowing that generative AI will support them with insightful tips and content suggestions to make each sales pitch the best it can be.

Read our point of view and see how a generative AI assistant can transform a typical day of time-consuming administrative tasks into a highly productive workflow of successful client connections and optimal business results.

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Meet our experts

Wanda Roland

Vice President, Global Offer Lead Empowered Sales; DCX Salesforce Practice Leader Japan
With 25+ years in consulting and digital transformation, Wanda drives business growth for Fortune 500 clients. Passionate about innovation and diversity, she has built high-performance teams, mentors talent, and champions digital strategies that enhance customer experiences and unlock new revenue streams.

Raphaël Casteau

Director, Capgemini Invent
Raphael is a specialist in marketing, sales, and customer service transformation within the digital and data-driven landscape. Since joining Capgemini Invent in 2012, he has worked with leading companies across various sectors on an international scale. He heads both the Empowered Sales and Tech4Sport teams in France and is currently the Chief of Staff to Capgemini Group Chairman.

Naresh Khanduri

Global Generative AI for CX Lead, Capgemini
Naresh with over 6 years at Capgemini, currently serves Executive Vice President – Global Head Generative AI for CX. He drives the design and execution of key strategies that differentiate Capgemini in the marketplace. His expertise in Data and Generative AI enhances customer experience across Marketing, Sales, Service, and Commerce, shaping the future of CX through innovative AI applications.

Alex Smith-Bingham

Executive Vice President, Group Offer Lead for Customer First; Digital Customer Experience Lead for UK
“Customer Experience covers all the support and help our clients need between them and their customers. This will range from changing their purpose, their propositions, new capabilities in sales/service/marketing and commerce, immersive experiences, new operating models, and new ways of working and ecosystems. We harness our global capability in strategic innovation (frog), business consulting, DCX solutions, Insight & Data and run operations in technology and business services.”

Darshan Shankavaram

Executive Vice President, Digital Customer Experience Global Practice Leader
Darshan is globally accountable for directing and building the Capgemini Group’s capabilities, delivery, service and portfolio for its 25,000 strong Digital Customer Experience (DCX) Practice. He has over 30 years of industry experience, including 15 years in Digital and Mobile. With his vast knowledge of business consulting, domain, and technical implementations, he has successfully led many large CX transformation programs.