Emotional intelligence made easy

Capgemini’s Emotional Intelligence coaching program is enabling our people to discover the power of emotions, and how emotional intelligence can deliver increased productivity, enhanced job satisfaction, and lower attrition.

Empathy is important for today’s employees, which is why Capgemini’s emotional intelligence coaching program aims to get our people up-to-speed when it comes to emotional intelligence.

Before joining the program, participants undergo an emotional intelligence assessment carried out across five key areas: self-awareness, self-control, motivation, empathy, and social awareness. This enables participants to learn more about emotional intelligence and gives them insight into how good their own emotional intelligence skills are.

Participants also learn more about how the program works, what they can expect, and receive weekly pre-session material curated through the NEXT platform – Capgemini’s internal learning platform.

The program consists of four workshops covering the main areas of emotional intelligence, with the final session featuring a speaker who shares their own emotional intelligence experiences and opens the floor to a general Q&A session. In these workshops participants learn how to:

• Use emotional intelligence effectively – shows participants how to understand and manage their emotions, and use their understanding of others’ feelings to interact effectively with their colleagues,
• Enhance their emotional intelligence – builds awareness of what comprises emotional intelligence and deepens participants’ knowledge of how emotional intelligence plays a role in client relationships and negotiations,
• Sell by leveraging emotional intelligence – highlights the role emotional intelligence plays in the sales cycle,
• Identify the links between emotion and stress – helps participants understand the relationship between emotion and stress.

All these workshops also have a practical element for coaching participants in simulated emotional situations, which aim to deepen participants understanding of emotional intelligence and how it can be applied in real-world scenarios. These workshops are targeted towards all employees, regardless of discipline, with each workshop comprising of 30 participants.

Six to nine months after their emotional intelligence training, participants receive a second emotional intelligence assessment. This second assessment gives participants insight into how emotionally intelligent they have become since starting the program. Of course, the increase in their skills here may also be impacted by changes in roles or environments over those last few months. However, the differences between the scores of these two assessments are always significantly better the second time around.

Discovering the power of emotional intelligence coaching

As mentioned before, Capgemini’s emotional intelligence coaching program provides our managers and their teams with more knowledge around the power of emotions, the basic level of emotional intelligence needed to get results faster, and offers concrete benefits to our employees and organization in terms of higher productivity, higher job satisfaction, and lower attrition among others. But don’t take our word for it – read what two of our participants said about the program:

“Being part of this training program taught me about emotional empathy and the ability to think before reacting. I strongly believe, as managers, we should drive empathy as part of our daily routine with our teams to create a better workplace, increase team bonding, and possibly even reduce attrition”

– Renuka Ramanjinappa, Operations Manager

“The program brought me tons of new knowledge on emotional intelligence, after questions which made me challenge my beliefs and think of how my feelings can impact whoever is supporting me – whether they are my teams, family, or friends. This program was also a great opportunity to share experiences and enlarge my network of colleagues across the globe”

– Thomas Zimmer, Service Delivery Manager

Award-winning HR

Capgemini understands this, which is why our Emotional Intelligence coaching program recently earned two Silver Awards and one Gold Award in Brandon Hall’s HCM program, 2024. The positive impact the coaching program has had on learners has helped our people understand the power of emotional intelligence and how they can apply it effectively daily.

In conclusion, adapting best practices that focus on building emotional intelligence, coupled with leveraging technology and data effectively, developing a more emotionally intelligent workforce is critical for every organization.

To learn more about Capgemini’s unique emotional intelligence coaching program, contact: el-mehdi.el-khachia@capgemini.com or vanessa.tullio@capgemini.com.