Insurance

Change. That word captures the current state of the insurance industry in all markets, in all sectors.

Change driven by climate, technology, macro-economics, demographics, and geopolitics. Change that demands a response from industry participants to continue to grow, be profitable, be relevant, and in some sectors to stay solvent in the years to come. Change can be opportunity, for those who seize it.

Capgemini creates business value from change in the insurance industry. This is our specialty; this is what we do. We help our clients understand and navigate the challenges change brings, both for refining their strategies and redesigning their operations; we help our clients explore and seize change-driven opportunities across the insurance value chain, from distribution to claims management, from customer experiences to sophisticated underwriting.

    TechnoVision 2024: Financial Services

    Explore how you can leverage the power of technology to augment human capabilities – and prompt the future.

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    World Property and Casualty Insurance Report 2024

    Become an underwriting trailblazer: Chart your transformation across a shifting risk landscape.

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    Capgemini at Duck Creek Formation’24

    Evolve at speed. Innovate at scale.

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      Segments we serve

      Property and casualty insurance

      Climate and customer-driven changes in the P&C industry create opportunities for Insurers to reimagine products, experiences, distribution, risk assessment, and prevention services.

      We partner with insurers to achieve transformative business outcomes by harnessing the power of technology, data and AI, intelligent automation, and partner ecosystems.

      Life, annuities, and benefits

      An aging population and new expectations from the next generation are creating new opportunities and challenges for life, annuity, and benefits carriers. But manual, antiquated systems often stand in the way of real growth.

      We can help you build advanced digital and data capabilities to create a unified customer experience, streamline operations, and retain assets.

      Health insurance

      Digitization of Healthcare is revolutionizing the ways in which care is delivered and paid for, continuously reshaping the value delivered.

      We are empowering the advancement of care access, delivery, and quality, focusing on wellness and simplified & equitable healthcare ecosystem.

      Featured services

      Digital core for insurance

      Are you ready to embrace the future of insurance? To get there, you’ll need a connected, digital core approach.

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        Sustainability for financial services

        Sustainability presents real opportunity for industry growth and leadership: Accelerate ESG action for better business outcomes.

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          Cloud for financial services

          Unlock the full potential of your cloud investments

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            Data-powered financial services

            Few organizations take full advantage of their data. At Capgemini, our goal is to help our clients become data masters.

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              Research and insights

              Point of view

              Elevate underwriting accuracy and efficiency
              Financial Services reports

              TechnoVision 2024: Financial Services
              Point of view

              A customer-centric business model unlocks value for insurers
              Point of view

              Setting the stage for tomorrow’s carriers and customers to thrive
              Point of view

              Mission possible: propelling rapid transformation at scale
              Capgemini Research Institute

              Weathering the climate change storm: How insurers are moving towards risk resiliency
              See all our insights on Insurance

              Client stories

              How a global P&C insurer is winning over the next generation of customers

              Developing a new digital foundation and channel strategy while transforming customer experiences with unified and centralized services.

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                Capgemini supports Zurich Germany in accelerating a strategic IT transformation

                Zurich Germany accelerates its digital transformation with the introduction of agile collaboration models.

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                  Connected insurance with customer-focused innovation at USAA

                  Learn how USAA’s customer-focussed innovation strategy is driving the future of connected insurance.

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                    Expert perspectives

                    Cloud, Data and AI, Technology

                    Driving innovation in financial services: Pega Infinity vs. Java EE solutions

                    Dinesh Karanam
                    Feb 15, 2024
                    Business operations

                    Navigating the new norms of retirement with the SECURE 2.0 Act

                    Abhishek Singh
                    Oct 25, 2023
                    Business operations

                    Rethinking cost optimization: From cutting corners to fueling growth

                    Mark Standeaven
                    Aug 22, 2023
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                    Meet our experts

                    Adam Denninger

                    Global Industry Leader, Insurance
                    Adam Denninger leads Capgemini’s global strategy and product management for the insurance industry and manages its relationships with the insurance technology ecosystem. Adam has 20+ years of experience creating and delivering solutions at the intersection of business and technology.

                    Shane Cassidy

                    Executive Vice President, Financial Services; Insurance Business Unit Leader
                    Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

                    Satish Weber

                    Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader

                    Kiran Boosam

                    Vice President, Global Insurance Industry Strategy and Portfolio Leader, Capgemini Financial Services
                    Kiran leads the global insurance strategy and portfolio for Capgemini Financial Services. A P&C and life insurance expert, he assesses industry dynamics and shapes innovative solutions for the Insurance CXOs, leveraging the power of the Capgemini Group, external ecosystems, and emerging technology.

                    Samantha Chow

                    Global Head, Life Insurance, Annuities, and Benefits Leader, Capgemini Financial Services
                    Samantha has over 20 years of experience in the L&A and A&H industries working for carriers in positions across the value chain, evaluating technology and consulting as an industry analyst, and leading the technology roadmap for policy administration systems.

                    Andrew Hood

                    Executive Vice President, Global Insurance Practice Head, Capgemini Financial Services

                      Recognition

                      Best Advancing Software Testing Practice Award

                      This European Software Testing Award reflects our involvement with emerging technologies and our focus at the forefront of innovation.

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                        Awarded Migration Acceleration Specialization by Guidewire

                        First partner to be recognized reflecting our commitment to helping clients seamlessly upgrade to Guidewire Cloud.

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                          Leader in ISG Provider Lens™ for insurance ITO services 2023 (EU and NA)

                          We help our insurance clients understand and navigate the challenges change brings, both for refining their strategies and redesigning their operations.

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                            Partners

                            Adobe

                            AWS

                            Duck Creek

                            Google Cloud

                            Guidewire

                            Majesco

                            Microsoft

                            Pega

                            Salesforce

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