Customers contact service desks with queries related to claims and settlements, premiums and payment schedules, and general queries about their insurance policies. Human agents handle these inquiries which take up a significant amount of their valuable time which could be used for addressing more complex issues.

Our innovation​ spin

A voice-based, generative AI-powered solution that analyses queries and retrieves information from the company guidelines, documentation, and CRM systems to deliver multi-lingual voice-based response.

  • Seamless integration with CRM, internal data, and other relevant documents​
  • Intuitive AI chatbot interface
  • Real-time information retrieval

Game-changing applications​

  • Customers can get quick explanations of policy terms, coverage details, or exclusions, and receive clear, real-time, simplified summaries from complex documentation. They can also navigate through the terms and conditions of their policies easily​
  • Users can get real-time details on premium amounts, payment schedules, and billing concerns, ensuring they always have accurate financial information at their fingertips​
  • Clients can easily understand how to renew their policies, what documents are needed for amendments, and any changes in their policy terms​
  • Agents can quickly retrieve underwriting guidelines and risk assessments, improving both the speed and accuracy of decision-making for new policies​

Benefits to reap

  • Faster query resolution as routine questions are handled by AI​
  • Reduced advisor workload and more focus on high-value tasks ​
  • Enhanced client experience as it delivers fast, personalized, and accurate responses​

Technologies leading the way

  • Generative AI
  • Interactive Voice Response