Skip to Content
Meaningful Connections-Web banner
Event

Dreamforce 2024

Technology, meet human experience.
September 17 – 19, 2024 | San Francisco & Salesforce+ | Booth #1400

Welcome to where your customer-first vision becomes reality.

Experience Dreamforce 2024 with us 

Capgemini is proud to once again be a top-tier sponsor of Dreamforce 2024 as we celebrate fifteen years of active participation.

Capgemini delivers the human experience of technology through AI and digital platforms, that puts the customer first and drives exceptional business value. 

Discover more about how Capgemini helps create the next generation of customer experiences with the power of Salesforce at booth #1400 in Moscone North. We will have demonstrations and content built around our key themes of: 

  • Implement a data-driven culture 
  • Gen AI for next-gen CX
  • Unlock industrialized advantages 
  • Generate efficiencies through sustainability
  • Fuse art and science for CX 
  • Breaking down barriers through integration

Be sure to meet Olivia, our digital human Salesforce consultant.

Visit us at our new headquarters located in the Atrium of the San Francisco Museum of Modern Art (SF MoMA) where we have private meeting areas, sessions on hot topics such as Data Cloud and Gen AI, areas so sit and relax, and more.

Join our Dreamforce speaking sessions 

We have a number of sessions on the conference agenda featuring our clients and subject matter experts.  Join them as they talk about their transformation journeys and use cases for innovation on the Salesforce platform.

Wednesday 18 September | 3:15 PM – 3:55 PM PDT | Moscone West, L3, Room 3016 

Standardized critical business processes on Manufacturing cloud, with built-in business rules automation and engagement via a self-serving user portal leading to a scalable digital transformation and enhanced customer experience.

Speakers: 

  • Sarah Voss, Sr. CRM IT Manager, Komatsu 
  • Anubhaw Bhushan, Sr. Director – Manufacturing Market Unit, Capgemini
Add to calendar
Tuesday 17 September | 3:30 PM – 4:10 PM PDT | Metreon AMC, 12, Theater 10 

Liberty Latin America share key success factors for their digital transformation, including how they tackled complex IT integrations and CRM enhancements for a 360* view and enhanced service delivery.

Speakers: 

  • Asad Nabi, CIO, Liberty Communication Puerto Rico
  • Antony Lisamore, Head of OSS/BSS, Liberty Latin America
  • Abhishek Soni, Group Client Partner Capgemini
Add to Calendar
Wednesday 18 September | 2:45 PM – 3:25 PM PDT | Metreon AMC, 12, Theater 9 

A unified system to track LSG Product Subscriptions for LPL affiliated Advisors. System provided flexibility and scalability to support multiple business models. An individual user communicated through salesforce using multiple designated email addresses as an individual and/or as a team member. System automatically recognized the Advisor or an Advisor Office on each Case to auto-populate Advisor specific ‘From’ email address for the running user. In addition, system routed the cases to appropriate users or teams based on email address on inbound emails from Advisors, Advisor Office, or Advisor’s Clients. In addition, system is integrated with Advisor’s CRM Systems to automatically identify, capture, and track work requests. 

Speakers: 

  • Prasoon Vidyarthi, Vice President, Product Management, LPL Financial
  • Daxesh Shah, Director – Client engagement, Capgemini
  • Sachin Goel, Senior Director & Global Client Partner, Capgemini

Add to calendar
Wednesday 18 September | 2:30 PM – 2:50 PM PDT | Moscone North, LL, Campground, Theater 1

The future of auto is here! Capgemini Invent shares how Salesforce Auto & Data Clouds transform buyer interactions, elevating each stage of the journey-from first contact to post-purchase support.

Speakers:

  • Patrick Schumann, Sr. Director, Capgemini Invent
  • Christina Schehl, EVP, Capgemini Invent
Add to calendar

Explore our additional sessions at Dreamforce 2024

Lacing Up for Composable Storefront Success with ASICS
9:00 AM – 10:00 AM | Moscone West, L2, Marketing & Commerce Lodge RT 8
Speaker – Aaron Eversoll, Vice President of Commerce, Capgemini

Add to calendar

Diagramming Salesforce Solutions
9:30 AM – 9:50 AM | Moscone West, L1 Forest, Redwood Theater
Speaker – Matthew Morris

Add to calendar


5 Case Studies: Real-World Wins with Well-Architected
11:00 AM – 11:20 AM | Moscone West, L1 Forest, Redwood Theater
Speaker – Christopher Ramm

Add to calendar

Personalization and Automation for Marketing Professionals
12:30 PM – 12:50 PM | Moscone West, L1 Forest, Community Campfire
Speaker – Christopher Ramm

Add to calendar


Learn, Connect, and Have Fun at Community Conferences
4:00 PM – 4:20 PM | Moscone West, L1 Forest, Community Campfire
Speaker – Houssam Saoudy

Add to calendar


Design with Intent: Mastering End-to-End Solutions
1:00 PM – 1:20 PM | Moscone West, L1 Forest, Community Campfire
Speaker – Chetan Chug

Add to calendar

Architect for State Management
17/09/2024 – 1:00 PM – 1:50 PM, 9/19/2024 – 1:30 PM – 2:20 PM |Moscone West, L1 Forest, Well-Architected Workshop
Speaker – Matthew Morris

Add to calendar


Architect a Strategic Solution
18/09/2024 – 12:30 PM – 1:20 PM, 3:30 PM – 4:20 PM |Moscone West, L1 Forest, Well-Architected Workshop
Speaker – Matthew Morris

Add to calendar

Join us for a special session at the Atrium, San Francisco Museum of Modern Art (SF MoMA)

Join one of the leading market makers in AI, Constellation Research’s R “Ray” Wang, as he leads a salon style discussion among an expert panel:   Real World Gen AI Meets Real World Use Cases.   

The rush to AI projects often comes as an all or nothing approach. However, lessons learned from more than 500 Gen AI projects show a gradual and measured approach to adoption that progresses through five levels of maturity: augmenting, acceleration, automation, agents, and advisors. Discover which use cases show the greatest returns on transformation impact and what three questions to ask before your AI project goes public. Learn how to design for trust in an age of AI and what will be required to deliver effective change management. Expect conversations around Gen AI for next gen CX, how to build a data driven culture for mass personalization at scale, generating efficiencies with AI for sustainability, unlocking industrialized advantages, and left brain meets right brain – how art and science transform experience. 

When: 
Wednesday, September 18

  • 4:00 PM – 4:45 p.m. Discussion
  • 4:45 PM – 5:30 p.m. Networking Reception

Where:
The Atrium, SF MoMA

Sign up to meet with one of our experts or book a meeting

Sign up here

ReThink: Time for sustainability

In this white paper coauthored with Salesforce you’ll explore how aligning with nature’s balance can reframe our view of time and sustainability

Download now

Explore our partnership

Capgemini and Salesforce help brands deliver personalized, engaging, relevant and memorable experiences across the entire customer journey.

Read more

    Custom Generative AI for Enterprise

    Elevate your possible. Prepare to be surprised by the collective power of human intelligence and our Custom Generative AI for Enterprise offer.

    Learn more

    Voyager with Salesforce

    Get closer to your customers with our solutions.

    Learn more

      Meet our experts

      Andrew Smith

      Vice President, Head of Salesforce CoE Europe
      “My passion is in helping organizations to leverage Digital Technology to break down the traditional barriers between IT and business, transforming them from being cost and revenue driven to one focused on what matters. The people, whether they be consumers, customers, trading partners or most importantly your employees. I work across the business and architecture teams within global and UK major brands to help them realize the value of digital channels through the “internet of things” and drive out Agile technology architectures which scale and evolve as consumer habits change.”

      Darshan Shankavaram

      Executive Vice President, Digital Customer Experience Global Practice Leader
      Darshan is globally accountable for directing and building the Capgemini Group’s capabilities, delivery, service and portfolio for its 25,000 strong Digital Customer Experience (DCX) Practice. He has over 30 years of industry experience, including 15 years in Digital and Mobile. With his vast knowledge of business consulting, domain, and technical implementations, he has successfully led many large CX transformation programs.

      Lara Wasowski

      Expert in Salesforce solutions
      I’ve been working with delivering improvements to business processes and organizations through well-implemented technology for close to 10 years.  My fundamental appreciation for technology, together with a strong analytical capability, allows me to switch easily between providing recommendations at a detailed technical level and driving discussions on improving business value.  Currently, I am part of Norwegian Salesforce team, working as a Functional Solution Architect and also managing our relationship with Salesforce in Norway.

      Simon Blainey

      Expert in CRM, Digital Transformation, Salesforce
      I lead Capgemini’s Salesforce CoE for Asia Pacific. As a Salesforce Global Systems Integrator (GSI), my team performs large scale Salesforce implementations across the full ecosystem portfolio, including Sales, Service, Marketing and Commerce. My clients include higher education institutions, multi-national corporations and all levels of Government. I have deep expertise in Salesforce architecture and implementation, agile methodologies, and DevOps. My role is to advise my clients on how to accelerate their digital transformation by leveraging and scaling their investment in the Salesforce ecosystem.

      Katerina Hubka

      Global Salesforce Partner Executive

        Contact us

        First Name is not valid.
        Last Name is not valid.
        Email is not valid.
        Company is not valid.
        Job Title is not valid.
        Country is not valid.
        Slide to submit

        Thank you for submitting the form. Soon we'll get in touch with you.

        We are sorry, the form submission failed. Please try again.