Reshape our future with generative AI

Generative AI (Gen AI) and other forms of artificial intelligence (AI) are creating new opportunities to reshape the future.

In the world of the data economy, organizations are embracing new landscapes of connectivity, interactions, and creations.

To stay ahead in their industry, they are combining data with artificial intelligence, to explore new ways of working, producing, consuming and communicating – reshaping our future. Generative AI, with its extraordinary potential, is the new contributor to this shake-up.

But how can we experience the full transformational benefits of AI while remaining ethical, protecting society and the planet, and creating a more sustainable, trustworthy, and better future for everyone?

This collection highlights the possibilities of our AI future.

Latest report: Generative AI in organizations

Harnessing the value of generative AI: Top use cases across industries.

Report

Gen AI in software

Capgemini Research Institute’s report, Turbocharging software with Gen AI, explores the benefits and opportunities that generative AI brings to software engineering. Drawing insights from a survey of 1,000 senior executives and 1,000 software professionals across organizations with annual revenues exceeding $1 billion, this report takes a look at the present and future impact of generative AI.

Point of view

Navigating the Gen AI era

Gen AI has quickly become a mainstream tool that is being applied across organizations in many industries. For banks, it promises to transform the way marketing works.

Point of view

Consumers and the generative AI effect

Highlights from a major study into the penetration of GenAI in the consumer products industry and the response from consumers.

Organizations view generative AI not as a disruptor, but as an accelerator

Lessons from executives surveyed in Capgemini Research Institute’s report: Generative AI in organizations

96% executives in our survey cite generative AI as a hot topic of discussion in their respective boardrooms

74% of executives believe the benefits of generative AI outweigh the associated risk

67% of executives see the most potential for generative AI in the IT function.

Applied AI

Client story

Eneco eMobility supercharges its customer care with generative AI

As a fast-growing company, Eneco eMobililty was facing increasing pressure on customer service and was looking for a solution that could help serve its customers better, faster, and cheaper.

Working with Capgemini, the charging services provider boosted agent productivity and enhanced the client service experience by introducing Dynamics 365 Contact Center – a Copilot-first cloud contact center, powered by Gen AI.

Point of view

Enhancing life sciences research with Gen AI

Use cases are showing how applying Gen AI can augment research in the life sciences industry – accelerating time to market, reducing costs, and improving patient outcomes.

Playbook

Unleashing confidence in AI

Drawing from the insights of 11 Capgemini experts, the Capgemini Generative AI Lab’s playbook delves into the appropriate application of AI, bridging the gap between its promise and practicality.

Point of view

Embracing AI-powered behavioral finance

How banks can mitigate emotional investing by infusing intelligence to hyper-personalize portfolios and experiences for attracting and retaining key clients.

How knowledge graphs can improve Gen AI output

Validating results builds trust for organizations.

Read the perspective

AI for good

Inside story

Using AI to save endangered buffalo in Canada

Working with a group of Indigenous elders, knowledge keepers, and trappers, we have been using data and AI to map the impacts of wildfire and logging activity on critical wood buffalo habitat across Northern Alberta, Canada.

The project had a specific and urgent goal: to provide a detailed and accurate map of the current state of Northern Alberta’s natural habitats, in order to protect a culturally significant herd of endangered wood buffalo and the land they need to survive.

Inside story

AI and the future of healthcare

How a Capgemini project is looking at how AI can help with the diagnosis and early treatment of ageing-related diseases.

Expert perspective

AI meets ethics: Making tech work for everyone

The choices we make with AI now will affect our future a lot. It’s not just about smart machines, but about making sure they fit our values.

Report

Connected health research

The Capgemini Research Institute’s report, The connected health revolution, reveals the unprecedented opportunities that arise from connected health.

ETHICAL AI

As a leader in digital transformation, we are committed to the adoption of AI in a way that delivers clear benefits.

Our Code of Ethics for AI

Meet our experts

Daniela is the head of Data & AI Center of Excellence. The last decade she was part of a global leading premium OEM and responsible for the corporate AI strategy. She was driving the integration of Artificial Intelligence technologies, leading the AI Hub of the Center of Excellence, incl. a portfolio of ~600 data driven use cases along the entire value chain. As thought leader she is focusing on data value creation and sustainable human centric solutions. Daniela is committed to empower Women in Tech, Coding for kids and the digital sovereignty of society.

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Robert is an innovation lead and a thought leader in several sectors and regions, and holds the position of Chief Technology Officer for Northern and Central Europe in our Insights & Data Global Business Line. Based in Norway, he is a known lecturer, public speaker, and panel moderator. Robert holds a PhD in artificial intelligence from the Technical University of Karlsruhe (KIT), Germany.

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Aruna is a seasoned data science leader with a successful track record of developing and implementing data and analytics and data science solutions through cutting-edge technologies, agile development, continuous delivery, and DevOps. With over 22 years of experience, Aruna is a Microsoft-certified data scientist and AI engineer. She is a member of the Responsible AI Think Tank at CSIRO NAIC, which focuses on the responsible and ethical use of #AI in businesses in Australia, and a known public voice in Australia for Women in AI.

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Prior to joining Capgemini, Mark was the CTO of AI and Analytics at Sogeti Global, where he developed the AI portfolio and strategy. Before that, he worked as a Practice Lead for Data Science and AI at Sogeti Netherlands, where he started the Data Science team, and as a Lead Data Scientist at Teradata and Experian. Throughout his career, Mark has had the opportunity to work with clients from various markets around the world and has used AI, deep learning, and machine learning technologies to solve complex problems.

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Mark Roberts is a visionary thought leader in emerging technologies and has worked with some of the world’s most forward-thinking R&D companies to help them embrace the opportunities of new technologies. With a PhD in AI followed by nearly two decades on the frontline of technical innovation, Mark has a unique perspective unlocking business value from AI in real-world usage. He also has strong expertise in the transformative power of AI in engineering, science and R&D.

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Reshape our future with generative AI

Generative AI (Gen AI) and other forms of artificial intelligence (AI) are creating new opportunities to reshape the future.

Latest report: Generative AI in organizations