Connected engagement in retail

Serving the customer in an increasingly channel-less world.

Customers’ rising expectations for convenience and immediacy across channels means retailers must adopt an omnichannel strategy that allows any product to be purchased from anywhere, at any time, by any customer – safely and sustainably.

As an end-to-end transformation partner, Capgemini helps retailers adapt their everywhere commerce strategy, channel-plays, commerce capabilities, and distribution and fulfillment networks to meet the new opportunities of the “phygital” landscape.

Entering the metaverse with Tommy Hilfiger Brazil

Working with Capgemini, Tommy Hilfiger takes luxury fashion to the metaverse for its national sales convention and upcoming designs

HEMA creates exceptional simplicity for customer service

Hema redefines customer service with exceptional simplicity. Learn how innovative solutions enhance the customer experience and drive success.

Smooth online ordering from confirmation to delivery with Capgemini

ADMnext completely digitalizes a global retailer’s ordering process with an intuitive, state-of-the-art application

FILA transforms into an experience-driven retailer

Leveraging new digital strategies helps the brand re-energize the customer journey with a seamless, API-led architecture

Connected engagement: Physical, digital, and everywhere in between.

Our advanced data capabilities and industry-leading solutions help retailers reinvent points of sale, as well as the customer experience across all channels.

Our breadth and depth of capabilities across strategy, customer experience, commerce, data/tech and supply chain, coupled with our deep experience within the retail industry, allow us to act as a true end-to-end transformation partner for our clients.

Our team of industry experts help retailers unlock new business models and channels that will enable them to more easily and naturally reach customers wherever they choose to shop, at the moment they choose.

CornerShop, the store of the future

The live store in London where customer engagement and retail are brought to life.

See for yourself

AI for customer products and retail

The road to becoming an insights-driven business can be long and the path unclear. We help you navigate this journey with OutPerform.

Discover our solution

Data-driven marketing

The role of the CMO is evolving. Deliver on customer experience with creativity and data.

Gaining the edge in the new era of grocery

Our Digital Core for Grocery capabilities help grocers meet the new challenges, from long-term planning to real-time fulfillment.

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Insights-driven merchandising

Optimize your buying and warehousing decisions with our augmented intelligence solution.

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Research and insights

Point of view

The cognitive retailer

Report

The wake-up call: Consumer products and retail organizations should brace future disruption with a resilient supply chain