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Public administration

As regional, central and local governments continue to digitalize their processes and citizen service delivery, they must balance ease of access to information and support with data security and sustainable operations.

Digital has transformed the way government works, and also how it provides citizen services. Yet, this transformation is not finished. In today’s data-driven society, public sector organizations must find new ways to share and take advantage of data to enable better outcomes, experiences, and use of resources. And they need to maintain trust with society by being open, honest, and accountable.

We ensure that governments and their private-sector partners use and re-use data appropriately to solve problems and generate insights. We enable greater centralization and the transition to cloud platforms, and we build seamless, integrated experiences between agencies and across borders.

eGovernment Benchmark 2022: turning the spotlight on inclusivity, cross-border trade and eHealth

How mature is digital government in Europe? As EU’s Digital Decade advances, user focus is key to transformation, with varying progress among countries.

Read the report

What we do

To truly deliver both operational and end-user benefit, digital services must be intuitive, inclusive, and meet people’s needs.

Individuals and businesses increasingly expect their interactions with the public sector to be as simple and user-friendly as their customer journeys with big tech companies. But disconnects between processes and agencies can frustrate this, demanding constant repetition of corporate or personal information.

We help central and local government administrations identify data that can be used for multiple purposes. We map customer journeys around life events, design accessible websites, and establish the building blocks for digital services, making it easy to authenticate who you are and get things done online. This user-centric approach brings down the cost of delivering services and improves the experience of engaging with government.

Efficient citizen services, processes and innovative products are built on data that must be re-used and shared responsibly, transparently, and securely.

Technology has made it easier to capture and analyze data, but what’s next? Public administrations are increasingly sharing data both within government and with relevant external stakeholders. This demands a new approach to managing data: one built on a legal framework that ensures data protection, privacy, and compliance, underpinned by a robust technology infrastructure.

From data publication to its re-use, we research and advise on how best to deliver accessible services built on data. We build and operate trusted, scalable cloud platforms that make data available openly or to selected entities in controlled ecosystems. And we quantify the socio-economic impact of open data re-use, helping governments to improve their data strategies.

The UN’s Sustainable Development Goals (SDGs) offer central and local administrations a pathway to building fair and sustainable regions and cities.

Governments are the guardians of national compliance with the UN’s SDGs. What technology innovations should they invest in for greener, healthier communities? How can they transform urban areas into smart cities and territories with universal access to affordable renewable energy and clean water? Can data be shared between authorities and across borders to better understand environmental and social impacts?

We work with supranational and intergovernmental entities, including the EU and the UN, helping organizations to use both data and technology for good. We put our clients on the path to net zero and the broader SDGs, whether that’s shaping city command centers and carbon strategies, using AI to protect rural areas, or calculating the impact of technology on carbon emissions.

The right technology used the right way is an enabler of agile development and more efficient delivery of public services.

Digital technology sits at the heart of efficient, flexible, and trusted government – from automating processes and safeguarding personal data with cybersecurity, to using digital identities that create seamless customer journeys and augmenting human skills with AI and machine-learning.

Cloud is one of the biggest building blocks for greater digitalization. We build, implement, and operate secure, end-to-end cloud infrastructure services, helping to calculate the business case around services and the policy changes needed for successful adoption. Whether a single-nation sovereign cloud or a hyper-scale solution across a wider jurisdiction, we help clients achieve the degree of sovereignty that is right for them using an ecosystem of global and local partners.

Client stories

    Digital service powers growth of the UK’s residential network of EV chargepoints

    Capgemini supports the Office for Zero Emission Vehicles to refresh and simplify access to grants to extend EV chargepoint infrastructure to more homes

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    Dijon becomes a smart city supported by digital technology

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    RPA improves Ibaraki Prefecture’s administrative support

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    The Municipality of Oslo explores chatbots to respond to citizen requests

    By partnering with Capgemini, the Municipality of Oslo develops proof of concept chatbot and RPA to respond to citizen and employee requests

    Read more

      Capgemini Research Institute

      Street smart: Putting the citizen at the center of smart city initiatives
      Report

      Open data maturity report 2022
      Podcast episode

      Future Sight: Where next on the eGovernment journey?
      Report

      eGovernment Benchmark 2022: turning the spotlight on inclusivity, cross-border trade, and eHealth

      Expert perspectives

      Digital inclusion, Innovation, Technology

      Towards a digital citizen-centric city

      Capgemini
      Feb 4, 2022
      Enterprise management, People experience

      A strong need for more accessible public sector websites

      Sem Enzerink
      Mar 15, 2022

      2022 Key Trends in Smart Territories

      Luc Baardman
      Jan 31, 2022

      Meet our experts

      Niels van der Linden

      Vice President and EU Lead at Capgemini Invent
      “Making it easy for citizens and businesses to engage with government increases the uptake of cost-effective and more sustainable digital services. Currently, however, many governments do not yet share service data, missing out on the one-government experience and preventing them deriving actionable insights from monitoring and evaluating the state-of-play. We help to design, build, and run trusted, interoperable data platforms and services built around the needs of citizens and businesses.”

      Hans Teuben

      Director Strategy and Innovation Public Sector – Smart Cities and Mobility
      “We take cities and citizens on a journey to address societal challenges using digitization and data: Tackling environmental, sustainability and mobility issues, improving quality of life, overcoming societal divides, and supporting economic development. Our ethical approach prioritizes privacy and security. We help to develop strategy, design and co-create solutions with ecosystems, develop transparent AI and build, run and maintain interoperable data platforms and services for cities.”

      Esther Bodil Huyer

      Senior Manager, Public Data Strategy and Policy
      “We are moving towards a common European data space where data re-use – whether in the open or in controlled ecosystems – is enabled and governed to be compliant, secure, and viable. In that way we can collaborate and innovate data-informed and tech-enhanced solutions for global and local challenges. We can support a fair and prosperous Europe empowered by informed and courageous citizens.”

      Gianfranco Cecconi

      Collaborative data ecosystems lead, Capgemini Invent
      “The EU’s Data Governance Act has renewed the drive for governmental initiatives aiming to empower citizens, businesses, and organizations through data. The EU data strategy is alive and meaningful to all of us in the different roles we play in our data ecosystems. The Member States’ open data programs are among the pillars that this transformation builds upon.”

      Carlos Ferrero Calle

      VP, Strategic Initiatives, Public Sector Germany
      “Digitalization is an instrument that helps Public Sector organizations adapt faster to the new expectations of their relevant stakeholders. However, adaptation entails more than just a shift in technology – people and their capabilities are key. The impact of demographic change and lack of qualified resources and capabilities are prompting organizations to rethink their operating models and to evaluate engagements in collaborative ecosystems with distributed value chains. As Capgemini we orchestrate the transformational journey of our clients in a holistic way, leveraging our cross-domain expertise and assets.”