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Adobe

Enriching end-customer brand experiences though data-driven insights.


Reimagine customer experience with Capgemini, an Adobe partner. Harness the power of Adobe, tapping into data and insights to elevate brand engagement.

Customers have always wanted products to be available, and competitively priced. But nowadays, they also want immersive experiences with variety, immediacy, and simplicity. They expect you to know how they like things, too. Thousands of people. Thousands of needs. All different. All constantly changing.

Platinum partnership

Elevate your customers’ experience with Capgemini and Adobe.

With Capgemini-Adobe joint offerings, you can create a customer experience that your customers will cherish, and drive lifetime brand engagement.

How we can help

An Adobe Platinum Solution Partner, Capgemini will work with you to marry every aspect of a digital marketing solution – across every channel, and every technology, in the most effective way possible – harnessing the power of data and insights 

Our joint solutions will empower your organization to streamline your campaigns from creation to launch and testing and everything in between. With no friction in your processes and nothing but satisfaction and happiness for your customers. 

Solutions to drive your digital transformation

Working with Magento Commerce, we help businesses focus on their customers. It’s an all-round approach that covers commerce, content, sales, and service, viewing customer experience not just as a website transaction, but as the basis of a lasting relationship.

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You may want more customers. Or to better understand those you already have. Or to personalize experiences across channels. You may even want to do all these. By connecting your marketing, you can build a better future.

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Connecting CX with unified, trusted, and actionable customer data​ powered by Adobe Experience Platform Accelerate personalized and immersive customer experience through emotional connect using actionable data across marketing, sales, service, and commerce domains. 

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Client stories

    Wind Tre calls in new marketing capabilities in support of customer experience

    By engaging with Capgemini, Wind Tre develops and implements a solution based on Pega, Adobe and Google Cloud components that enables more personalized inbound and outbound customer communication.

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    Fluidra builds a new model for website design

    Fluidra partnered with Capgemini to implement Adobe Experience Manager on AWS infrastructure, thereby providing a standardized skeleton on which new websites could be built

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    Smartly transforms energy billing with new service

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      Our industry expertise

      Technology isn’t one-size-fits-all. We work with Adobe to develop solutions for key industry sectors such as automotive, consumer products, retail and distribution, and financial services – and we make them specific to our clients’ needs.

      Automotive

      We create experiences from anywhere. Using end-to-end Adobe technology, we enable automotive companies to deliver data-driven marketing in real time on any channel, and drive holistic customer engagement to the next level.

        Consumer products, retail and distribution

        Consumer expectations are continually evolving. We help CPRD organizations by leveraging the Adobe stack and its deep expertise in data-driven technology to deliver seamless, contextual, omnichannel, and real-time personal engagement.

          Financial services

          Personalization and meeting the customer where they are drives brand loyalty across all age groups.  We help financial services organizations to realize their ideal customer digital experience by  delivering timely, relevant, impactful  and personalized content.

            Awards and recognition

            2021 Adobe Partner of the Year, Digital Experience – EMEA

            This award recognizes the market leading solutions deployed at clients across EMEA with Adobe in key markets like France, UK, Germany, Nordics, Belgium, Italy, and Spain.

            Awards and recognition

            Expert perspectives

            Adobe

            Data-driven marketing insights are vital in this time of anxiety

            Mar 20, 2023

            Meet our experts

            Dheepak Ramnathan

            Senior Director & Adobe CoE Lead
            A seasoned digital leader with close to two decades of experience in Martech and Digital Experience Engineering areas. Dheepak heads the Adobe CoE for Capgemini Financial Services, specializing in GTM strategy design for data-driven digital customer experience and creating robust marketing propositions for Financial Services clientele.

            Lee Dempsey

            Principal and Capabilities Leader in Capgemini’s Digital Customer Experience (DCX) practice

            Sumit Uppal

            Head of Digital, North America, Capgemini
            Sumit heads the Digital practice for Financial Services in North America working with clients in Banking, Capital Markets, Insurance and Healthcare to support on Digital Transformation, Technology Strategy, Innovation and at scale digital delivery initiatives. He also leads the charter for Content & Digital Marketing globally to accelerate our efforts around the space with our strategic vendor partners. He is an intrapreneur and is passionate about incubating new digital capabilities / solutions which can accelerate digital transformation for his clients, also scaling them globally.

            Fernand Khousakoun

            VP – Commerce CoE Leader Europe, CJM Global Lead
            Fernand has 24 years of experience working with customers to improve the Customer experience.

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