Inventive Telecoms

Everything is becoming connected. Are your products? It’s time to switch your business strategy model from traditional products to next generation smart connected products and services. Don’t get left behind.

Inventive Telecoms supercharges your presence in the fast-evolving digital world. It empowers you to create and deliver new, innovative, digital experiences to enable your customers’ aspirations in this disruptive digital age. It can be tailored to both B2C and B2B operators, as well as to vertical industry players.

In a highly disrupted business environment, moving from being a communications service provider (CSP) to a digital services provider (DSP) is critical, not just to your growth, but to your very survival.

Client stories

Tet improved the customer experience through automation

Partnering with Capgemini, Tet implements the Vlocity cloud software and introduces automation into its customer service and order fulfillment processes to further enable innovative offerings to reach the market faster and increase satisfaction for both customers and employees

Ncell modernises and streamlines its business spend management

In partnership with Capgemini, Ncell deploys various Coupa modules to speed up, streamline, and simplify its procurement processes to keep pace with growth

Smart Axiata unlocks next-gen ERP capabilities with SAP S/4HANA®

By working with Capgemini, Smart Axiata embarks on an ambitious digital transformation journey that elevates its ERP capabilities and streamlines its business processes with SAP S/4HANA®

Celcom develops a modern digital customer journey

With agile ways of working, Celcom developed new front-end channels and initiated a cultural transformation to become a more digital business

Inventive Telecoms helps operators and industry players in three ways:

For B2B, this approach rewires and reboots omnichannel customer experience and optimises business operations while enabling the smooth extension of an offer portfolio to tackle ICT revenue growth opportunities.

For B2C, Inventive Telecoms provide a framework to launch new digital experiences, services, and universes that help organisations gain new revenue streams. This includes new greenfield and disruptive end-to-end operations where we have seen strong acceleration on the market in the last 18 months.

For vertical industry players, it supports the revenue capture and efficiency opportunities associated with implementing 5G capabilities to stay at the forefront in the connected world. It helps them set up their own capabilities to implement and manage the telecoms services they require.

Inventive Telecoms helps you thrive in the evolving digital world by reinventing how you serve your customers, what services you provide, and how quickly you respond to them. In doing so, Inventive Telecoms builds your transformation strategies from the ground up, empowering you to compete in a fast-changing digital world.