Augmented Service

Research tells us that consumers happily make additional purchases from a company after a positive customer service experience. We all know that consumers have chosen, recommended, or paid for a brand that provides a personalised service or experience.

Everyone loves great customer service. As a business, you know that service excellence builds brand loyalty and advocacy. As customers, we’ve all had that warm feeling when someone in a call centre or physical store gives us an amasing customer experience. And the concept of customer service is nothing new, dating back hundreds of years.

So, when you consider this longevity and broad recognition of its value, why does customer service repeatedly fail to deliver on customer expectations?

With Augmented Service, we can help you create and maximise value for your customers and your brand. e help you redefine your customer service strategy, from a cost centre to a proactive and results-oriented function that generates business value. We empower your workforce with augmented tools while supporting your customer service operations, and monitoring and optimising performance.

“As brands are redefining their approach towards building and retaining their relationship with their customers, customer service plays a crucial role. Facing enormous operational challenges to ‘do more with less’ and win market share in rapidly changing markets, brands must provide a consistent and engaging customer experience across all channels and business lines.”
Christian Schacht, Global Offer Lead Augmented Service