Public sector

Governments and public sector organisations are addressing the great challenges of our time, from digital transformation to social justice, climate change, and post-pandemic recovery.

While unexpected crises demand an agile response, the day-to-day delivery of efficient, cost-effective public services must also be maintained. We’re working with governments and public sector organisations worldwide to meet this challenge by harnessing the potential of digital. Together, we deliver positive societal outcomes and mission-oriented innovation through citizen-centric design and technology.

Cloud, data and data ecosystems are also critical for achieving sustainability objectives. We provide both strategy and programme management expertise, and enable better use of data to inform impactful change programs. Because digitalisation raises important questions about sovereignty, we help clients navigate the complexity surrounding trust, security and privacy. As a trusted expert, we help clients make technology choices that put them in control of their digital futures.

For more information about our work for US federal government, visit Capgemini Government Solutions.

Transforming government

Learn to apply efficient digital technologies in the public sector.

What we do

Defence

For a long time, armed forces in Europe have managed logistics, supply inventories, wage payments, and personnel records through technology. Now, in the digital era, we connect ministries of defence to the new requirements of the data-driven world.

Health and social care

Groundbreaking new technology is positioning the health and social care sector to improve person-centered services along the care pathway. We partner across the industry with community care providers, hospitals, university clinics, and health ministries to help develop personalised care plans, both at home and in medical institutions.

Public administration

Government agencies, federal ministries, city councils, and more are working to digitise processes and services for citizens and businesses. We help provide open data and high value datasets, biometric systems, e-government solutions, user-centered platforms, digital identities, and automated processing systems.

Public security and safety

To help public security authorities deal with the digitisation of crimes, new digital tools, and new forms of citizen interaction, we have developed a range of digital services to support them across the globe.

Tax and customs

We help tax and customs authorities with digital transformation in areas including the operation of tax offices, tax claim management, the future of work, fraud detection, custom border management, risk assurance, regulation analytics, and HR operations such as talent management.

Welfare

Welfare agencies are facing significant challenges, including aging populations, digital engagement, policy reform, and growing demand for welfare support. Our expertise includes social benefits attribution, welfare fraud detection, job matching technologies, intelligent case management, and cloud migration.

Public sector in the UK

Bringing new thinking to solve Public Sector challenges.​

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    AI in the public sector

    We help public sector organisations open new frontiers with artificial intelligence.

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    Connecting the dots: data sharing in the public sector

    Governments today are expected to address a wide range of complex, interconnected challenges.

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      Report

      Technovision 2022–23: public sector edition
      Report

      Open data maturity report 2022
      Point of view

      Growing together
      Report

      eGovernment benchmark 2022: turning the spotlight on inclusivity, cross-border trade, and eHealth
      Point of view

      Public goes AI: How Capgemini envisions AI's potential for the public sector
      Report

      Cloud sovereignty

      Client stories

        Digital service powers growth of the UK’s residential network of EV chargepoints

        Capgemini helped the Office for Zero Emission Vehicles to implement a cloud-based web portal that provides a single access point and data repository for all grant applications.

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        Check In Scotland service protects public health and enables businesses to re-open safely

        Capgemini helped to develop the Check In Scotland service, which features QR code scanning technology and became the country’s go-to national contact tracing solution.

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        HMRC rapidly enables financial support for millions of the UK’s self-employed

        In response to COVID-19, HMRC implemented a solution to enable eligible self-employed workers in the UK to claim a grant to mitigate the impact to their income.

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        HMRC migrates its mission-critical SAP Platform to Microsoft Azure

        Capgemini partnered with HMRC to transition its tax and revenue management platform from on-premises infrastructure to the Microsoft Azure cloud environment.

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        Capgemini helps HMRC modernise student loans service and make it cloud-ready

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          European voices

          Public sector IT trends 2021-22

          The pandemic has accelerated digitalisation and innovation – but IT leaders are struggling with increasingly complex technology landscapes.

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            Data to the people

            Open data, created and offered by public sector bodies as part of their day-to-day operations, offers new ways to innovate solutions for global and local challenges.

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              Trends in public security 2021-22: A perspective from the Netherlands

              How safe do citizens in the Netherlands feel today, and how should organisations in the security domain respond to changing threats and new technologies?

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                Building data bridges

                It’s time for public sector bodies to seise the open data opportunity to dramatically improve health, transportation, communications, education, and the economy.

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                  Expert perspectives

                  Public sector

                  Rethinking digital skills in the public sector

                  Sep 13, 2022
                  Public sector

                  Levelling-up your business case by investigating place-based impact

                  Joy Shepheard-Walwyn
                  May 4, 2022
                  Public sector

                  2022 Key trends in the Public Sector

                  Jan 17, 2022

                  Industry leader

                  Matt Howell

                  Expert in Digital Transformation, Growth Strategy

                  Mark Iveson

                  Expert in Public Sector

                  Richard Haynes

                  Expert in Digital healthcare

                  Marc Reinhardt

                  Executive Vice President, Public Sector Global Industry Leader
                  “We are proud to be a leading partner to public sector organizations globally, supporting mission-critical systems that touch the lives of millions of citizens and users every day. While developing the next generation of citizen-centric, inclusive public services, we are also enabling organizations to transform to tackle the most important challenges our societies face. As we look to the 2030 targets of the Paris Agreement and the UN Sustainable Development Goals, it’s clear that technology is a tool for achieving better outcomes, and that societal purpose should be a driving force behind the sector’s use of digital to perform and transform.”

                  Paul Dixon

                  Head of Public Sector, Capgemini Invent
                  Paul leads the Public Sector team for Capgemini Invent in the UK and Globally. With over 22 years of experience, Paul has proven expertise in delivering technology-enabled business transformation, navigating complex change, and leveraging the power of data analytics for Public Safety, Defence and wider Public Sector organisations.

                  Keith Stewart

                  Expert in healthcare consulting, Public Sector, strategy and operation model
                  • Keith is a Vice President and leads Capgemini’s UK Health and Care Consulting team. Keith brings a wealth of experience across strategy, operations and digital transformation from over 20 years of working with clients across the Health, Education and Life Sciences sectors.

                  Matt Pound

                  Expert in Welfare
                  Matt is a Vice President within Invent Public Sector, and leads the Welfare Industry centered around their work with the Department for Work and Pensions (DWP). Matt has over 20 years consulting experience delivering across Public Sector clients, with a focus on large scale technology delivery, digital transformation and programme leadership.

                  Simon Pearson

                  VP, Capgemini, Global Tax and Trade Cluster Leader
                  While tax brings essential funds to economies, compliance depends on the perception of tax justice. Authorities must ensure fairness by closing the tax gap and bearing down on the non-compliant. This is both a national and cross-border issue and tax authorities are recognizing the value of data sharing and tackling new forms of evasion with innovative detection capabilities.