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Future-of-Claims
Client Stories

Claims Transformation stories

We have significant experience in delivering claims transformation programmes that help accelerate Insurance transformation globally.

Enabling Straight Through Processing with Cognitive Document Processing in Health Insurance

Background & Client Challenge

One of the largest health insurers in the US wanted to create market differentiation through a prompt pay promise. The Client was also assessing cost efficiency and scalability options on a growing book of business.
ObjectivesImpact
Enable Straight through processing of claims

Generate cost efficiency and increase automation percentage in current claims process

Increase customer experience
Capgemini implemented CDP solution for the Disability and Hospital Indemnity product lines. CDP solution is processing 35,000 pages on a daily basis

All incoming claim invoices converted into standardized format. Foundation created for onward automation journey for claims processing

The client is seeing 25-30% efficiency benefits from implementing CDP

Migrating mainframe to Guidewire for a large UK insurer

Background & Client Challenge

The customer programme for a large UK insurer planned to move its operational insurance business from the current (as-is) mainframe-based policy system of record solution to a Guidewire based solution
ObjectivesImpact
Deliver unique claim solutions tailored to customer needs

Optimise Claims platform to support resource and operating efficiency

Increase automation and simplify processes

Provide platform support for business process agility		Reworked Core Third party integrations to support business process automation and support resource efficiency

Automated test scripts led to effort savings in person days and reduced head count

Hybrid early UAT model moved issues away from the end user which led to reduction in defects and a reduction in postproduction incidents



Improving the customer experience for a large Insurer

Background & Client Challenge

Large insurance company’s business units had developed a broad array of disconnected technology solutions and digital capabilities, leading to a sub-optimal customer experience.
ObjectivesImpact
Be industry leader in mobile, social and emerging interactions

Increase organisational agility

Increase customer loyalty

Drive customer interactions

Ensure customer trust through effective risk management		Designed the future state operating model and governance for consistent digital transformation

Enabled the client to achieve a number of high profile quick wins to demonstrate potential

Ensured stakeholder alignment through continued engagement with more than sixty senior executives, across multiple siloed business units, throughout the project.