Capgemini in Retail

Redefining success: delivering against consumer expectations at speed and scale in the new era of connected commerce.

A dramatic shift in customer behaviors and expectations over the past two years has accelerated trends within the retail industry. As digital and physical channels merge and shoppers expect a connected experience across all touchpoints, retailers must enable a bold omni commerce strategy – underpinned by data, with technology and business processes that support a flexible, agile distribution and fulfillment network – to deliver on promises to today’s customer.

Read our persepctive on the Retail industry here.

You can read more about our experience in retail and insights on our global website

Read our expert insights from Shoptalk 2024!

A recipe for value

The pivotal role of retailers in reducing food waste throughout the value chain.

“As retailers face increased margin pressure from rising costs of talent, transportation, energy and more shifting markets, and price sensitivity among customers, organisations must embrace an insight-driven commerce strategy – one that favors adaptability, and optimisation, to compete and win in the new era of connected commerce and delivery. Balancing experience, speed, and cost of service will be the key to success.”
Lindsey Mazza, Global Retail Lead

CornerShop, the retail store of the future

A testing ground for the future of retail in the heart of London.

See for yourself

What matters to the consumer

As the world emerges from the shadow of the pandemic, many of the trends and changes in consumption patterns it sparked are set to stay.

Burberry X Capgemini Innovation Day Video

The Capgemini team hosted an Innovation Day at Burberry HQ in London, to explore together how innovation can drive the future of Burberry and fuel Burberry’s ambitions as a market disruptor.

Burberry X Capgemini Innovation Day

Together we explored, learned, and experienced how innovation can propel Burberry into the future.

Deepening customer engagement with IKEA retail

Inspired to create a better everyday life for the many people, IKEA Retail (Ingka Group) brings the IKEA brand to millions globally.

FILA transforms into an experience-driven retailer

Leveraging new digital strategies helps the brand re-energise the customer journey.

Report

What matters to today’s consumer: 2024 consumer behavior tracker for the consumer product and retail industries

Point of view

Three predictors of success in an era of unprecedented disruption

Capgemini Research Institute

Supply chain in CPR research

CRI Report

The wake-up call: Consumer products and retail organisations should brace future disruption with a resilient supply chain

Point of view

Reinventing grocery

Expert perspectives

The Cost-of-Living Crisis: How are Grocers Responding?

Jenny Bates

Mar 13, 2023

Key takeaways from NRF 2023

Achim Himmelreich

Mar 13, 2023

Immersive experiences – the new frontier of commerce

Xaviere Tallent

Mar 13, 2023

A new ‘Consumer Duty’ for Financial Services

Adam Williams

Feb 3, 2022

Meet our experts

Catherine leads the Retail practice for Capgemini Invent, the innovation, design and transformation arm of the Group. With over 15 years’ experience in retail industry and consulting roles, she leads a team of retail experts who blend deep transformation expertise with their lived experiences working for some of the UK’s best known retail brands. Catherine leads consulting engagements across the end-to-end retail operating model, with particular subject matter expertise and love for store operations and colleague experience. Alongside this, she is passionate about sustainability and helping our retail clients to use data and AI to drive greater transparency and conscious decision making in their operations.

Capgemini in Retail