Delivering Claims Excellence

Automating the Claims Process is the Next Opportunity for Insurance Innovation.

The claims handling process could be seen simply as unavoidable cost for all insurers, with little benefit to be had from implementing significant transformation. But it’s much more than that. Reducing manual processes, improving access to robust data and streamlining settlement time and effort can lower costs, increase customer retention and deliver competitive advantage.

The reality is that today’s systems were not built with the expectations of tomorrow in mind. As a global leader in insurance transformation our vision is a world of frictionless claims focussed on delivering best of breed customer experiences.

	Touchless Claims Delivering digital, seamless convenience across the Claims Value Chain	Download now
	Digital FNOL Utility Helping Insurers Stay Ahead of Changing Customer Expectations around Claims	Download now
	Cognitive Document Processing Capgemini’s new platform uses the latest AI techniques and machine learning	Download now
	Capgemini’s Guidewire in the Cloud Capability Delivering Guidewire excellence since 2004 through our successful partnership!	Download now

Our proven approach has delivered digital transformation programmes for over 200 insurance companies, including 14 of the top 15 worldwide:

Exploiting digital capabilities to cut indemnity spend by up to 10% and claims cost by up to 5%
Touchless claims can reduce call centre traffic and drive down settlement time by up to 50%
Make your customers’ lives easier, building trust, reducing queries and increasing loyalty
Create a new breed of brand advocate with service levels that exceed expectations and outshine competitors

Our World Insurance Report 2021 revealed that 62% of insurance firms view investment in claims management solutions as one of their top three priorities. The same research found that 68% of customers were willing to switch providers based on their experiences. As the most critical insurance component, there has never been a better time to consider how you can engineer efficient claims management to improve customer loyalty and increase market share.

How can we help you to Improve Your Claims Experience?

Trust and confidence are cornerstones of the insurance sector and insurers that fail to provide the best customer experience will risk losing market share. But those that get it right will find that brokers will become your champions and loyal customers your advocates as they find you easy and efficient to deal with.

By introducing straight through processing and enhancing your digital and data capability we can help to free your workforce from high intensity, manual work, introducing automation to help you scale, transforming the experience for employees and customers.

In Capgemini you have a partner with the knowledge, experience and resources to deliver Claims Excellence from concept to completion. We have delivered over 60 claims transformations and our global network of insurance specialists will work with you to create a strategy that delivers rapid returns and ensures ongoing innovation.

Discover how one of our customers improved efficiency by 25%.

Enabling Straight Through Processing of Disability and Hospital Indemnity product lines in the largest health insurer in the US created for onward automation journey for claims processing. Read More

Put us to the test: Free Diagnostic Analysis

A no obligation, two-week transformation assessment could help you build the business case for change. Find out if your organisation qualifies.

Resources

Please download our brochures for more information about our Claims Transformation services.

	Touchless Claims Delivering digital, seamless convenience across the Claims Value Chain	Download now
	Digital FNOL Utility Helping Insurers Stay Ahead of Changing Customer Expectations around Claims	Download now
	Cognitive Document Processing Capgemini’s new platform uses the latest AI techniques and machine learning	Download now
	Capgemini’s Guidewire in the Cloud Capability Delivering Guidewire excellence since 2004 through our successful partnership!	Download now