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Intelligent people Operations

Put your people at the center of your HR proposition with digital platforms that give them a frictionless experience.

Our Intelligent People Operations helps you deliver an intelligent and frictionless “consumer-grade” people experience – while transforming the way you address your talent and workforce challenges.

Our offer puts employees at the heart of the solution, across your talent acquisition, HR administration, payroll, and HR analytics functions, to deliver strong and sustainable value to your business. This includes 35-40% increase in productivity, over 95% first contact resolution, and 30% less queries.

By seamlessly orchestrating an intelligent, connected ecosystem of people, processes, data, and technology – with AI, analytics, and GenAI at its heart – we help you drive sustainable business outcomes, enhanced value, and continuous innovation across your organization. This enables you to transform your business operations to deliver the Connected Enterprise.

    Syngenta reimagines its HR for an enhanced employee experience

    By partnering with Capgemini, Syngenta transformed its HR function through consolidating its processes into a single way of working, before implementing a set of cloud-based, digital platforms and tools to achieve a more responsive and satisfying HR experience.

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    SunPower redefines its customer experience for the digital age

    As one of the world’s most innovative and sustainable energy companies, SunPower provides a diverse group of customers with cutting-edge

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      Enhance the value of your HR function by delivering a frictionless people experience.

      Deliver a frictionless people experience through implementing next-generation HR operations.

      Capgemini’s Intelligent People Operations solution puts your individual employee at the center of your HR value proposition. By moving away from a process-centric approach to one that deploys digital platforms, we help you deliver an intelligent, frictionless experience for your people, while transforming the way you address your talent and workforce challenges:

      • An intelligent and frictionless, “consumer grade” people experience
      • Increased productivity
      • Increased adoption of digital skills
      • Increased flexibility to scale operations via robust program
      • Enhanced optimization of resources and human capital
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      Intelligent People Operations

      Delivering memorable employee experiences

      What we do

      Enhance the value of your HR function by delivering an intelligent, frictionless people experience.

      Capgemini’s Hire-to-Retire HR Services put your people at the center of your HR value proposition, across your talent acquisition, HR administration, payroll, and HR analytics functions to deliver strong and sustainable value to your business.

      By moving away from a process-centric approach to one that deploys digital platforms, our offer helps you deliver a frictionless experience for your employees, while transforming the way you address your talent and workforce challenges.

      Our services include HR Advisory and Digital Services, Digital Employee Helpdesk, Frictionless HR Operations, Digital Learning and Knowledge Services – and together drive a frictionless, “consumer-grade” employee experience, up to 40% increase in productivity, over 95% first contact resolution, and 30% less queries.

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      Deliver multimodal, blended learning with this next-generation learning platform.

      Capgemini’s Intelligent Learning Operations is a frictionless and comprehensive suite of quick-to-activate learning platforms and integrated service management.

      It includes a digital content factory that designs, builds, curates, and delivers multi-modal content to learners; Intelligent Learning Operations, a next-generation Business Process-as-a-Service (BPaaS) HR operation; next-generation learning platforms that support operations, content library and curation, and learner access delivered by Capgemini’s partnership ecosystem; and learning supply chain management, to make the most of your learning vendor value chain and deliver enhanced value.

      Benefits include up to 50% efficiencies in learning operations, and savings of up to 40% in your cost-to-serve.

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      People Experience

      Reimagine your employee journey into an amazing people experience with our comprehensive approach.

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      Research and insights

      Report

      The people experience advantage

      Meet our experts

      Helen Jensen

      Vice President, Capgemini Invent Sweden-Finland | Head of Insurance
      Helén is a Vice President at Capgemini Invent, Sweden & Finland, where she leads the insurance practice – a part of the global Capgemini Invent banking and insurance industry. She has over 25 years of experience in leading and managing transformation programs at insurance companies, banks and corporations. She has lead mergers from the beginning of the deal to the integration phase, run efficiency and development programs, and developed finance functions.

      Benny Karlsson

      Head of Intelligent Industry Capgemini Invent, Sweden & Finland
      Benny has 18 years of experience across automotive, manufacturing and asset intense companies. His experience span from business modelling, benchmarking and value driven transformation across the value chain from engineering, through operations/manufacturing and services. Benny is responsible for Intelligent Industry for Invent in Sweden, Finland and Denmark.

      Sari Tomperi

      Director, Capgemini Invent |Head of Employee Experience & HR, Sweden-Finland
      Sari has over 20 years of experience in leading organizations and transformations. She has worked with global companies and organizations in various industries e.g., to renew their strategies, operating models, organizational structures and processes, as well as company cultures, leadership and talent management portfolios and HR practicalities. She has a strong business acumen and passion for both people and numbers.